Professional Account Services Representative
hace 1 mes
We are seeking a highly motivated and detail-oriented Professional, Account Services to join our team at Under Armour. As a key member of our customer service team, you will be responsible for managing the customer service aspects of our highest volume accounts.
Key Responsibilities- Analyze customer fill rates and independently problem solve for delayed product
- Communicate and partner with the sales team and buyers for the accounts to determine the right action plan for UA and the customers regarding their orders
- Run SAP & BI reports to determine allocation fill rates, future fill rates and system release dates so that the warehouse has efficient time to pack orders within the customers' requested windows
- Provide detailed allocation reports and updates to account managers and customers regarding their orders and be able to answer any questions regarding reporting
- Independently act on various company reports
- Partner with sales to determine the right action plan for Under Armour and the customer regarding their orders and shipments
- Aid in the development/improvement of procedures, reports & processes
- Respond to customer inquiries regarding orders, shipments, products, VAS requirements and pricing
- Service all inside and outside calls promptly and with enthusiasm
- Understand the product line and cross sell when needed
- Manage account dashboards to ensure accurate and timely deliveries
- Ensure a working knowledge of entire order cycle and have the ability to identify any gaps or process improvements
- Work cross functionally with the Supply Chain, DH, IT, Accounting and Production Teams to coordinate and ensure delivery by specified dates; if specified delivery dates are not met, needs to act and expedite or trace missing or delayed shipments to satisfy customers
- Arrives at meetings and appointments with customers on time and prepared
- Bachelor's degree
- 1+ years of related customer service
- Professional written and oral communication demonstrating a courteous demeanor and desire to assist the customer and internal departments
- Availability during normal work hours (8:30 am - 5:30 pm) to respond promptly to customer needs or requests for service and assistance
- Must be detail oriented, a people person, able to prioritize tasks and able to work under pressure with multiple deadlines
- Identifies and resolves customer problems in a timely manner. Listens to feedback and improves service
- Meets time commitments to customers
- Analytical - Collects and provides data; Uses intuition and experience to complement data
- Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations
- Technical Skills - Strives to continuously build knowledge and skills, Shares expertise with others
- Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments
- Oral Communication - Listens and gets clarification; Responds well to questions; Participates in meetings
- Written Communication - Writes clearly and informatively; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information
- Teamwork - Balances team and individual responsibilities; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed
- Leadership - Exhibits confidence in self and others; Accepts feedback from others
- Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness
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