Sales Support Representative

hace 3 semanas


Ecatepec de Morelos, México Flowserve A tiempo completo

Role Summary:

The Sales Support Representative is a key member of the Flowserve team, responsible for providing exceptional customer service and support. This role requires strong communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.

Responsibilities:

  • Coordinate with customers to understand their needs and provide tailored solutions.
  • Collaborate with internal teams to ensure seamless execution of sales initiatives.
  • Develop and maintain strong relationships with customers to drive sales growth and customer satisfaction.
  • Provide technical support and training to customers on Flowserve products and services.
  • Monitor and analyze sales data to identify trends and opportunities for improvement.
  • Develop and implement sales strategies to meet business objectives.
  • Stay up-to-date on industry trends and competitor activity to ensure Flowserve remains competitive.
  • Participate in sales meetings and presentations to drive business growth.
  • Develop and maintain accurate records of customer interactions and sales activity.
  • Other duties as assigned.

Requirements:

  • Industry experience related to pumps/rotating equipment.
  • Experience with customer relationship management in the power generation and utility industries.
  • Experience in Sales Force.
  • Experience in sales or customer service in an engineered manufacturing environment with proven success in administrating commercial and/or government contracts.
  • Experience in pricing, contract review and ERP administration.
  • BS or BA Degree in relevant field and/or 0-2 years relevant experience.
  • Excellent organizational skills, able to establish priorities and work to specific deadlines with little supervision.

Skills:

Customer focused with a results-driven mindset.

Ability to work in a fast-paced environment, while ensuring effective communication and collaboration across varying functional/business platforms.

Demonstrate success in influencing people through effective collaboration, problem-solving and relational engagement.

Promote a positive and professional working atmosphere, where the status quo is challenged to improve, and the team is driven toward creating an exceptional customer experience.

Strong problem-solving skills, able to work independently and be a team player with a global mindset and approach.



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