Sales Support Specialist

hace 1 día

Ecatepec de Morelos, México Flowserve A tiempo completo

Role Summary:

The Sales Support Representative plays a pivotal role in driving key initiatives and helping Flowserve achieve its goals. This position works closely with the Sales leadership team to maximize sales bookings and opportunity pipelines. The Sales Support Representative will utilize data as a strategic asset to provide decision support, accurate planning of sales quota forecasting, and sales productivity reporting and efficiency analysis.

Responsibilities:

  • Coordinate efforts on applicable aftermarket quotes while ensuring close collaboration and communication with stakeholders.
  • Review customer specifications and documents to apply current Flowserve technical and commercial requirements.
  • Drive daily tactical customer proposals and support strategic offerings, as well as identified sales win back opportunities.
  • Partner with Site Hubs to drive quotation performance within region, and across aligned product sites, while leveraging quoting tools for prioritization, quicker cycle times, shortened parts delivery times, and minimization of rework.
  • Generate high-quality, on-time, value-priced proposals to facilitate order fulfillment.
  • Manage and monitor the proposal throughout the entire bid cycle, including updating and maintaining designated workload management tool, while monitoring hit-rate optimization.
  • Demonstrate a fundamental understanding of pump applications and types, a clear understanding of parts, programs, and processes to best drive solutions to valued end-user customers.
  • Identify and develop key actions in partnership with sales leadership team required to achieve forecast accuracy, addressing gaps in performance, preparation of QBR data analytics.
  • Maintain current, accurate, and organized records of sales training, organization charts, as well as other critical pieces of information needed to manage the sales engagement.
  • In collaboration with Sales leadership team, ensure continuous improvement projects are executed and delivered to meet objectives.
  • Receive and compile weekly sales reports.
  • Support 30-day/quarterly sales forecast and monthly outlook processes.
  • Proficiency in Microsoft Office package.
  • Other duties as assigned.

Requirements:

  • Industry experience related to pumps/rotating equipment.
  • Experience with customer relationship management in the power generation and utility industries.
  • Experience in Sales Force.
  • Experience in sales or customer service in an engineered manufacturing environment with proven success in administrating commercial and/or government contracts.
  • Experience in pricing, contract review, and ERP administration.
  • BS or BA Degree in relevant field and/or 0-2 years relevant experience.
  • Excellent organizational skills, able to establish priorities and work to specific deadlines with little supervision.

Skills:

Customer-focused with a results-driven mindset.

Ability to work in a fast-paced environment, while ensuring effective communication and collaboration across varying functional/business platforms.Demonstrate success in influencing people through effective collaboration, problem-solving, and relational engagement.Promote a positive and professional working atmosphere, where the status quo is challenged to improve, and the team is driven toward creating an exceptional customer experience.Strong problem-solving skills, able to work independently and be a team player with a global mindset and approach.

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