Customer Service Representative

hace 1 mes


Ciudad de México, Ciudad de México Ria A tiempo completo

Ria Money Transfer is a leading global money transfer company and a division of Euronet Worldwide. We are seeking a skilled Customer Service Representative to join our dedicated team. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services.

**Key Responsibilities:**

Answering or making calls to customers to learn about and address their needs, complaints, or other issues with products or services.

Responding efficiently and accurately to callers, explaining practical solutions, and ensuring that clients feel supported and valued.

Engaging in active listening with callers, confirming or clarifying information and diffusing angry customers, as needed.

Building lasting relationships with customers and other team members based on trust and reliability.

Utilizing software, databases, scripts, and tools appropriately.

Understanding and striving to meet or exceed department metrics while providing excellent consistent customer service.

**Requirements:**

High school diploma or equivalent. More education or experience may be preferred.

Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.

Understanding of company products, services, and policies.

Proficiency with computers and strong typing skills.

Ability to ask prying questions and diffuse tense situations.

Strong time management and decision-making skills.

Adaptability and accountability to build a career within the company.

Fluency in multiple languages may be desired.

**Offer:**

Competitive salary

1 month of Aguinaldo (Christmas bonus)

15 days' vacation

Life insurance

Food vouchers

Work-life Balance

**Salary:** $15,000.00 - $17,500.00 per month

**Language:** English (required)

**Shift availability:** Day Shift (required)

**Work Location:** In person



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