Sap Basis Service Delivery Specialist
hace 4 semanas
About the Role
SAP is seeking a highly skilled Sap Basis Service Delivery Specialist to join our team. As a trusted advisor, you will play a pivotal role in safeguarding and optimizing customers' investments in SAP Enterprise Cloud Services. Your primary responsibility will be to serve as the primary point of contact for the TSMs with the delivery organization, ensuring activity plans are created together with the CDMs and addressing technical delivery challenges throughout the customer lifecycle.
Key Responsibilities
- Act as the interface for the EOS delivery team with the customer CDMs/TSMs, planning service requests and support throughout the request lifecycle.
- Possess a comprehensive understanding of the customer's business, goals, and challenges to offer innovative solutions and recommendations.
- Serve as an escalation point for technical issues related to the EOS customer landscape.
- Act as the primary contact from the EOS delivery teams in the different service areas – Service Request Fulfilment, Incident Management, Event Management, and Problem Management.
Requirements
- Solid hands-on experience with SAP technologies like SAP NetWeaver, Web Dispatcher, BusinessObjects solutions, Convergent Charging, Convergent Mediation, OpenText, etc.
- Solid knowledge of Hyperscalers, networks, and virtual technologies, including load balancers and virtual machines.
- Solid expertise and hands-on experience in SAP Technologies and Products (SAP certification preferred).
- Proven ability to manage operational tasks, handle customer escalations, and drive process improvements.
- Ability to thrive in a high-pressure environment and consistently add value to customers and the organization.
- Extensive experience in collaborating with cross-cultural teams, both international and virtual, to achieve seamless project delivery.
About SAP
SAP is a leading provider of enterprise software solutions, empowering businesses to run better and make better decisions. Our innovative solutions help organizations across the globe to improve their performance, reduce costs, and increase efficiency. At SAP, we believe in the power of collaboration and innovation, and we are committed to creating a workplace that is inclusive, diverse, and supportive of our employees' growth and development.
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