Customer Service Representative
hace 2 meses
At Global Payments, we're passionate about delivering best-in-class payment technology and software solutions. We're looking for a talented Customer Service Representative to join our dynamic team and help us achieve amazing results.
Job SummaryThis role involves resolving basic or tier 1 payment and account-related requests for assigned company clients. You'll provide standardized responses using client systems and established documentation and processes. Your tasks will include entering required data into client-provided systems and databases, determining the reasons for customer issues using a decision tree, and escalating unresolved grievances to more experienced representatives or designated departments.
What We're Looking For- High School Diploma or Equivalent
- Customer Service Focused
- Good communication skills, written and verbal
- Typically no relevant experience required
- Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks
- Works on assignments that are routine to semi-routine in nature, requiring limited decision-making outside of stated processes
- Normally receives detailed instructions and follows established procedures on all work
We estimate this role will have a salary range of $45,000 - $55,000 per year, depending on location and experience.
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