Global Client Experience Strategist
hace 2 semanas
In this pivotal role, you will spearhead the development and implementation of innovative client experience strategies for our esteemed clients at Cei Fleet Collision And Safety. As a seasoned professional in client-centric services, your expertise will be invaluable in enhancing our clients' satisfaction and loyalty.
About the Role:
We are seeking an exceptional Global Client Experience Strategist to oversee all aspects of the client journey, ensuring seamless, transparent, and frictionless experiences that drive mutual growth. This includes leading cross-functional teams to design and execute client-centric initiatives, leveraging technology enhancements to continuously improve the overall client experience.
Key Responsibilities:
• Oversee daily client touchpoints, guaranteeing consistent and positive experiences across all areas.
• Lead and mentor a team of client experience professionals, providing guidance and support to deliver exceptional client service.
• Develop and maintain strong relationships with key stakeholders, including clients, to understand their needs and expectations.
• Create efficient portfolios of client experience insights and analytics, providing a 360-degree view of each client's experience.
Benefits:
This exciting opportunity offers a competitive estimated salary range of $120,000 - $180,000 per year, depending on experience, as well as comprehensive health and welfare benefits that cater to the needs of you and your family. Additionally, you will have access to paid time-off programs (vacation, sick leave, and holidays), reflecting our commitment to work-life balance.
Requirements:
To succeed in this position, you must possess a Bachelor's degree in engineering, administration, or a related field. A Master's degree (MBA/CX) and PMO certification are desirable. Tech-savviness, client research, and analytics techniques are also essential skills.
What We Offer:
At Cei Fleet Collision And Safety, we foster a culture of innovation, empowerment, decision-making, and accountability. Our inclusive environment celebrates diversity, equity, and belonging, offering a platform for continuous learning and growth. Join us and become part of a dynamic team shaping the future of fleet management.
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