Cloud Consultant
hace 2 semanas
As a Cloud Consultant at Infor, you will be responsible for driving innovation and process improvements that enhance implementation and delivery cycles, resulting in a positive customer experience.
A typical day in this role includes:
- Analysis of production issues and support for continuous operations and delivery pipeline.
- Proactive response to customer queries and regular updates on incidents.
- Analysis of extension source code and development tasks related to platform support and service delivery.
- Effective communication with internal and external teams as needed.
- Providing excellent customer service to internal and external customers.
- Availability for 24/7 support in case of production downtime issues.
- Willingness to extend and support over weekends and holidays to ensure customer business is not impacted.
- Driving technical innovation and efficiency in cloud infrastructure operations through digital innovation.
Key qualifications for this role include:
- Experience in scripting and code debugging.
- Work experience in the Information Technology field.
- Experience with continuous integration tools, ION, BODs.
- Experience with generating and analyzing trace files, CGP's, parallel processing.
- Experience with troubleshooting.
- Experience with added applications like Factory Track, Supplier Exchange, Automotive Exchange.
Preferred qualifications include:
- Experience exploring cloud technologies.
- Experience writing extensions, code debugging, and simulation of issues.
- Experience from both developer and customer support positions.
Infor is a global leader in business cloud software products for companies in industry-specific markets. We build complete industry suites in the cloud and efficiently deploy technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.
We strive for an environment that is founded on a business philosophy called Principle-Based Management (PBM) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.
We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.
Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law.
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