Cloud Operations Consultant

hace 2 semanas

Ciudad de México, Ciudad de México SAP A tiempo completo

About the Role:

Join SAP, a global leader in enterprise software, as a Cloud Operations Consultant. We are seeking a highly skilled professional to help our largest customer, a cornerstone of their transformation program called Journey to Cloud (J2C).

Your Responsibilities:

  • Deliver 2nd level support consulting services by operating SAP technology-based system landscapes to achieve ambitious SLA requirements.
  • Ensure high availability of customer service by supporting service restoration in critical situations.
  • Support delivery teams to perform and drive root cause analysis to completion.
  • Collaborate with different teams from within the HEC organization and outside to ensure excellent customer satisfaction.
  • Mentor and guide junior members of the team.

What You Bring:

  • Bachelor's or master's degree in Computer or Electronics & Communication Engineering / Computer science / Information Technology systems/ Computer applications / IT Business Systems.
  • SAP BASIS - Strong Knowledge and Hands-on experience of Technical Planning, Installations, Upgrades, Maintenance etc.
  • Technically fluent in Databases (HANA/DB2/SQL Server/MaxDB/Sybase) administration, Operating Systems (Unix/Windows/Linux), hardware and hyperscalers technologies.
  • Knowledge of SAP Technologies, e.g. SAP Netweaver or HANA based systems, Solution Manager; BusinessObjects, BusinessObjects Data Services.
  • Understanding of SAP HECs operations infrastructure, processes, and automation tools like SPC, TIC etc. is beneficial. Good understanding of IT operations is required.
  • 4-6 years of experience as SAP Basis consultant / System Admin or in a similar role.
  • Proficiency in English.
  • Excellent written, verbal communication and presentation skills to effectively communicate and escalate Issues.

Why SAP:

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.

We Win with Inclusion:

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.

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