Cloud Operations Consultant

hace 4 semanas

Ciudad de México, Ciudad de México SAP A tiempo completo

About the Role:

We are seeking a highly skilled Cloud Operations Consultant to join our team at SAP. As a Cloud Operations Consultant, you will be responsible for delivering 2nd level support consulting services by operating SAP technology-based system landscapes to achieve ambitious SLA requirements.

Key Responsibilities:

  • Work closely with our customer delivery management team to ensure high availability of customer service by supporting service restoration in critical situations.
  • Collaborate with different teams from within the HEC organization and outside to ensure excellent customer satisfaction.
  • Mentor and guide junior members of the team.
  • Support delivery teams to perform and drive root cause analysis to completion.

Requirements:

  • Bachelor's or master's degree in Computer or Electronics & Communication Engineering / Computer science / Information Technology systems/ Computer applications / IT Business Systems.
  • SAP BASIS – Strong Knowledge and Hands-on experience of Technical Planning, Installations, Upgrades, Maintenance etc.
  • Technically fluent in Databases (HANA/DB2/SQL Server/MaxDB/Sybase) administration, Operating Systems (Unix/Windows/Linux), hardware and hyperscalers technologies.
  • Knowledge of SAP Technologies, e.g. SAP Netweaver or HANA based systems, Solution Manager; BusinessObjects, BusinessObjects Data Services.
  • Understanding of SAP HECs operations infrastructure, processes, and automation tools like SPC, TIC etc. is beneficial. Good understanding of IT operations is required.
  • Ability to work effectively in international and virtual teams and get work done smoothly from multiple teams in ECS.
  • 4-6 years of experience as SAP Basis consultant / System Admin or in a similar role.
  • Proficiency in English.
  • Excellent written, verbal communication and presentation skills to effectively communicate and escalate Issues.

What You Bring:

  • A passion for delivering high-quality services and ensuring customer satisfaction.
  • A strong understanding of SAP technologies and operations infrastructure.
  • Excellent communication and collaboration skills.
  • Able to work effectively in a fast-paced environment.

About SAP:

SAP is a leading provider of enterprise software solutions. We help our customers run better by delivering innovative solutions that meet their unique needs. Our culture is focused on collaboration, innovation, and customer satisfaction.

Why Join SAP:

At SAP, you will have the opportunity to work with a talented team of professionals who are passionate about delivering high-quality services. You will have the chance to develop your skills and expertise, and contribute to the success of our customers. We offer a competitive compensation package, comprehensive benefits, and a dynamic work environment.

Equal Employment Opportunity:

SAP is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity and promotes equal opportunities for all employees.

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