Technical Support Specialist for Automotive Content

hace 2 días


Chihuahua, Chihuahua, México Autozone A tiempo completo
Job Overview

The Technical Support Specialist for Automotive Content is a critical role within Autozone, requiring a tech-savvy individual knowledgeable in data governance, systems administration, and automotive industry standards. This position provides support to other departments through data analysis, validation, and monitoring, following established AutoCare standards and data governance best practices.

About the Role
  • User Management: Maintain user records, provide onboarding, execute display settings, make standardization recommendations, and monitor obsolete data.
  • Data Management: Keep production records, maintain validation records, monitor obsolete data, write process documentation, and maintain accurate records.
  • Communication and Reporting: Report KPIs to the Admin Lead on resolution times, issues resolved, tool development, and implemented changes.
  • Data Standardization and Bridging: Identify needs, analyze inconsistencies, request changes, and follow up with AutoCare.
Requirements

We are seeking an Associate degree or equivalent holder in Automotive or mechanical associate degree, Information and Communications Technology (ICT), or related field of study, with 2-3 years of experience in systems administration, data governance, and Excel. Additionally, we require knowledge of data governance frameworks, Auto parts knowledge, computer skills, and intermediate Excel. Troubleshooting, diagnostic tests, and optimizing computer systems are essential skills for this role.

Preferred Qualifications

Prior experience in Jira, Agile methodology, systems or IT administration, communication skills, and fluent English and Spanish are preferred but not required. We offer competitive salaries and benefits packages to attract and retain top talent.

We estimate the salary for this position to be around $70,000-$90,000 per year, depending on location and experience. If you are passionate about working with data and technology, and have a strong background in systems administration and data governance, we encourage you to apply for this exciting opportunity at Autozone.



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