Content Support Specialist

hace 4 semanas


Chihuahua, Chihuahua, México Autozone A tiempo completo
About the Role

We are seeking a highly skilled Content Support Specialist to join our team at Autozone. This role is perfect for someone who is passionate about delivering exceptional customer experiences and ensuring that our content is accurate, consistent, and reliable.

As a Content Support Specialist, you will be responsible for identifying and reporting content defects, collaborating with cross-functional teams to resolve issues, and maintaining accurate records of validations assigned and expected to conform to standards.

Key Responsibilities
  • Ensure data accuracy, consistency, and reliability across all sales channels (40%): Identify and report content defects, collect samples, and communicate with stakeholders to resolve issues.
  • Audit and enhance content (30%): Execute auditing plans, run automated reports, and identify opportunities to improve content quality.
  • Communication and Strategy (20%): Maintain accurate records, communicate effectively with stakeholders, and develop strategies to improve content quality.
  • Content errors tracking (10%): Document all errors found, ensure compliance with established regulations and standards, and implement process improvements.
Requirements
  • Level of formal education: Associate degree or equivalent
  • Area of study: Automotive, mechanical associate degree, Information and Communications Technology (ICT), or related field
  • Years of experience: 0-2 years
  • Type of experience:
    • Systems administration
    • Auto parts knowledge and computer skills
    • Intermediate Excel
  • Other/preferred:
    • Knowledge of data governance frameworks and best practices
    • Troubleshooting and diagnostic testing skills
    • Problem-solving focus
    • Intermediate Portuguese language skills
    Estimated Salary Range

$45,000 - $65,000 per year, based on location and experience.



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