High-Level Technical Support Specialist
hace 21 horas
Job Title: High-Level Technical Support Specialist
About the RoleThis is a challenging and rewarding role that requires an Associate's degree in Computer Science or a related field, as well as one to two years of experience in technical support. As a High-Level Technical Support Specialist at AutoZone, you will provide 3rd level support for store technical issues, perform root cause analysis, and generate support documentation.
Key Responsibilities- Provide superior service through fast and prompt interaction with other groups of support.
- Perform system administration activities, including requesting reboots of servers, relocating space, and monitoring drive/server failures.
- Handle problems of a sensitive nature and/or that require extensive research to resolve.
- Review system logs to determine cause of failures and monitor system performance.
- Associate's degree in Computer Science or a related field.
- One to two years of experience in technical support.
- Fluent in English and Spanish.
- LINUX, MS Office, MySQL, Postgresql, and Python programming skills are desired.
The estimated salary for this role is around $65,000 per year, depending on location and experience. AutoZone offers a competitive benefits package, including health insurance, retirement savings, and paid time off.
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