High-Level Technical Support Specialist

hace 21 horas


Chihuahua, Chihuahua, México Autozone A tiempo completo

Job Title: High-Level Technical Support Specialist

About the Role

This is a challenging and rewarding role that requires an Associate's degree in Computer Science or a related field, as well as one to two years of experience in technical support. As a High-Level Technical Support Specialist at AutoZone, you will provide 3rd level support for store technical issues, perform root cause analysis, and generate support documentation.

Key Responsibilities
  • Provide superior service through fast and prompt interaction with other groups of support.
  • Perform system administration activities, including requesting reboots of servers, relocating space, and monitoring drive/server failures.
  • Handle problems of a sensitive nature and/or that require extensive research to resolve.
  • Review system logs to determine cause of failures and monitor system performance.
Requirements
  • Associate's degree in Computer Science or a related field.
  • One to two years of experience in technical support.
  • Fluent in English and Spanish.
  • LINUX, MS Office, MySQL, Postgresql, and Python programming skills are desired.
Compensation

The estimated salary for this role is around $65,000 per year, depending on location and experience. AutoZone offers a competitive benefits package, including health insurance, retirement savings, and paid time off.



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