Invoicing Team Lead

hace 4 días

Monterrey, Nuevo León, México Ams A tiempo completo

About Us

Ams is a talent solutions business that works with clients across the globe. We have a deep understanding of the complex needs of the talent we seek to engage, whether external or internal. Our approach to the HR value chain and attracting a world-class workforce enables business success.

The Role

The Sales Order Team Lead plays a critical role in business change, requiring good leadership skills and a solid operational understanding of customer invoicing processes. This role leads a high-performing and engaged team in Mexico, supporting timely and accurate customer invoicing and revenue recognition.

Key Accountabilities

The Sales Order team in finance operations supports customer invoicing and revenue recognition. The role directly manages sales order specialists and coordinators, ensuring high team morale and performance. Key responsibilities include building and leading the local team, supporting the Sales Order Manager, and embedding a continuous improvement mindset.

Key Responsibilities

  • Building and leading a local team of 4-10 Sales Order specialists in Mexico
  • Ensuring high team morale and performance in a right-sized team
  • Supporting the Sales Order Manager and being a point of escalation for the Sales Order team
  • Embedding a continuous improvement mindset and leading CI initiatives to improve quality, efficiency, and reduce workload seasonality
  • Contributing to an efficient risk management environment and implementing suitable internal controls
  • Quality Management, including building and maintaining a knowledge base and supporting personal development
  • Building a strong back-up structure to allocate workload and reduce operational pressure
  • Holiday planning for the team to avoid high planned absenteeism and reduce risk during ad-hoc absences or high workload seasons
  • Team performance management, including regular KPI reporting and individual conversations
  • Understanding operational activities and supporting or owning processes run by the Sales Order team
  • Translating departmental objectives into individual goals
  • Building partnerships with stakeholders in Finance, CST, and Delivery

Skills & Experience

The ideal candidate has the ability to lead a high-performing and engaged team, cross-functional knowledge to understand how sales order activities impact profitability, accounting, cash management, and local reporting needs. Proficiency in extracting, analyzing, and summarizing numerical transactional data, including experience in data analysis in MS Excel, is required.

Desirable Knowledge, Skills & Experience

Project management and change management experience, experience in customer invoicing in a multinational environment, performance management experience, and experience in using ATS, Decisions, or MS D365 are desirable.

Other

Ams values diversity and recognizes the importance of different perspectives and experiences in prompting innovation, sparking creativity, and solving problems. We are an equal employment opportunity organization and do not discriminate against any employee or applicant based on race, color, sex, age, national origin, religion, sexual orientation, gender identity, disability, or other protected categories.

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