IT Support Specialist

hace 7 días

Juárez, Chihuahua, México Milestone A tiempo completo

Job Summary

Milestone Technologies is seeking a skilled IT Help Desk Technician to join our team. As a Help Desk Technician, you will provide technical support and assistance to our internal users, ensuring they have the necessary tools and resources to perform their jobs effectively.

Key Responsibilities

  • Provide hardware and software support to end-users, both remotely and on-site
  • Deploy, manage, and maintain our inventory of endpoints to ensure seamless connectivity and productivity
  • Recover hardware from users and troubleshoot complex technical issues
  • Apply critical thinking to efficiently resolve user requests and issues, providing context and information to deliver the best solutions
  • Troubleshoot client-side network connectivity issues, including digital authentication, remote access, secure Wi-Fi, and password resets
  • Support user requests and perform break/fix or remote installations as needed
  • Support AV for internal and customer-facing events
  • Lead in ticket processes and provide coaching for other technicians when workflow deficiencies are identified
  • Document systems and processes to ensure continuous improvement
  • Display learning agility by actively seeking answers when technically challenged

Requirements

  • Minimum 1-2 years of experience in a Help Desk role with walk-up service required, VIP support preferred
  • Demonstrable understanding of Mac OS from command line troubleshooting to resolving individual application failures required
  • Advanced working knowledge of collaboration tools such as Slack, Teams, and Google Workspace required
  • Demonstrated knowledge of Microsoft Exchange and/or Google Admin, including a firm understanding of Groups and permissions, is required
  • Familiarity with platforms such as ServiceNow, Zendesk, Jira, or Okta preferred

Preferred Qualifications

  • Experience with enterprise SaaS (G Suite, Slack, Zoom, Okta, SimpleMDM, Okta)
  • Knowledge of Apple products, Androids, and Windows PCs (Macbooks, iphones, android, Windows OS)
  • Software re-imaging of laptops

Our Commitment to Diversity & Inclusion

Milestone Technologies strives to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression, and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.

This position may be assigned to a client that requires all individuals on-site to have the COVID-19 vaccination. The individual must be fully vaccinated before starting work at such a client site.

*Job description is subject to change.*

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