IT Support Specialist
hace 1 mes
About WernerCo
WernerCo is a leading manufacturer of ladders, scaffolding, and other work-related equipment. We are committed to providing high-quality products and services to our customers.
Job Summary
We are seeking a skilled IT Support Specialist to join our team. The successful candidate will provide technical support for our software applications, including MS Office 365, Prisma, and E1. The ideal candidate will have excellent communication and problem-solving skills, as well as the ability to work well in a team environment.
Responsibilities
- Provide technical support for software applications used by the company
- Assist auditors in internal and external audits
- Relocate PCs, printers, phones, and other IT-related devices
- Collaborate with other departments to resolve incidents or projects
- Adhere to company purchasing processes to ensure proper tracking of IT equipment
- Capture site-specific network, server, and end-device documentation
- Ensure availability and respond to support requests during on-call rotation
Requirements
- High sense of urgency and customer service-oriented
- Excellent communication and interpersonal skills
- Ability to manage time well and prioritize tasks
- Excellent problem-solving capability
- Positive, customer-friendly attitude with the ability to collaborate in a team environment
- Proficiency in Windows 10, Office 365, Avaya/Grandstream, PBX Network, and PC troubleshooting
- English proficiency (90% or higher)
Equal Employment Opportunity
WernerCo is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. We are an equal opportunity employer and prohibit discrimination and harassment of any kind. All qualified applicants are considered for employment without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, or any other protected characteristic.
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