IT Support Specialist

hace 2 meses


Juárez, Chihuahua, México WernerCo A tiempo completo

About WernerCo

We are a leading provider of market-leading products and brands, serving the needs of end-users across various industries. Our commitment to innovation and customer satisfaction drives our success.

Job Summary

We are seeking an IT Support Specialist to join our team. The successful candidate will provide technical support for our software applications, including MS Office 365, Prisma, and E1. This role will also involve collaborating with internal teams to resolve incidents and projects, as well as maintaining and troubleshooting our IT infrastructure.

Key Responsibilities

  • Provide technical support for software applications, including MS Office 365, Prisma, and E1.
  • Collaborate with internal teams to resolve incidents and projects.
  • Maintain and troubleshoot our IT infrastructure, including inventory management and documentation.
  • Ensure timely and effective resolution of technical issues.
  • Develop and maintain knowledge of our software applications and IT systems.

Requirements

  • High sense of urgency and customer service orientation.
  • Excellent communication and interpersonal skills.
  • Ability to manage time effectively and prioritize tasks.
  • Excellent problem-solving capability.
  • Positive, customer-friendly attitude with the ability to collaborate in a team environment.
  • Proficiency in Windows 10, Office 365, and Avaya/Grandstream, PBX Network and PC troubleshooting.
  • English language proficiency (90% or higher).

Equal Employment Opportunity

WernerCo is committed to fostering a culture of diversity, equity, and inclusion. We are an equal opportunity employer and prohibit discrimination and harassment of any kind. All qualified applicants are considered for employment without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, or any other protected characteristic.


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