IT Support Specialist

hace 4 días

Juárez, Chihuahua, México Johnson Controls A tiempo completo

Job Summary:

This position performs IT Field Operations Support functions, including installation, change, repair, and disposal of hardware and software of PCs, servers, and network communication hardware and software. The IT Field Operations Support Specialist executes IT-FOS functions, including installs, changes, and disposal of servers and voice and data network communication hardware and software, as directed by another IT group. The specialist trains toward self-sufficiency and is responsible for on-site support at one or more locations within the region's large-scale networked computing environment.

Key Responsibilities:

  1. Recover data from PCs in the event of hard drive failures.
  2. Order and/or manage repair parts as required.
  3. Coordinate vendor/user interactions for IT-FOS functions delivered by vendors.
  4. Apply base network/telephone server patches and maintenance as directed.
  5. Troubleshoot, provide resolutions, and identify local business impact on unresolved IT-FOS incidents concerning PC hardware and standard PC software.
  6. Provide small project planning activities required for PC and server infrastructure on-site relocations and new site openings within assigned areas.
  7. Develop an understanding of and form relationships with local business and IT staff within an assigned area to promote the IT-FOS function and better serve the customer.
  8. Carry out the IT-FOS function at assigned areas, including installs, changes, disposal, and break-fix of PC hardware, software, and related peripherals, data collection and shop floor infrastructure, telephony devices and systems, printers, fax machines, network devices, and server console operations support.
  9. Provide print management and distribution support at assigned areas as needed.
  10. Perform operational assignments, including console, server, and peripheral equipment, as required to meet processing schedules.
  11. Monitor consoles, servers, and peripheral equipment as required.
  12. Execute server backup processes at assigned areas.
  13. Promote and monitor PC data backup executions at assigned areas.
  14. Support the adding, changing, deleting, and testing of PC imaged applications within the model office.

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