Application Support Specialist

hace 2 semanas


Ciudad de México, Ciudad de México Fulcrum Digital A tiempo completo
Job Title: Application Support Engineer

We are seeking a highly skilled Application Support Engineer to join our team at Fulcrum Digital. As a key member of our IT services and business platform company, you will play a critical role in supporting our application products to ensure high availability, observability, and problem-solving skills.

Key Responsibilities:
  • Develop, build, maintain, and test assigned technologies, including associated software and hardware.
  • Resolve problems of moderate scope as they arise, and provide high-level technical assistance to development programmers and customers to ensure proper performance.
  • Assist in implementation, support configuration, and ensure standards, process, and procedures are in place.
  • Support compliance posture, including escalating potential concerns, and implementing both risk mitigation plans and control functions.
  • Draft and review status reports, and perform implementation and troubleshooting activities, updating project plans as required.
  • Support business and process improvement initiatives, proactively sharing ideas that may impact team performance.
  • May manage smaller projects/initiatives as an experienced individual contributor with specialized knowledge within assigned discipline.
  • Support, implement, and manage performance monitoring for our applications.
  • Consult with product and engineering on the operational requirements of software solutions.
  • Perform implementations to optimize platform performance, efficiency, and capacity.
  • May guide others on implementation and troubleshooting activities.
Requirements:
  • Demonstrated initiative in building relationships with colleagues from multiple areas (QA, DevOps, Governance, Support, Operation).
  • 3+ years of relevant exposure to development of design, technology, and process standards.
  • 3+ years exposure to working with teams that span multiple geographies and time zones.
  • 3+ years experience in Ruby.
  • 2+ years of experience with AWS services.
  • Experience with Cloudwatch, Grafana tools.
  • Experience with optimizing database performance AWS RDS.
What We Offer:

We offer a dynamic and collaborative work environment, with opportunities for professional growth and development. If you are a motivated and experienced Application Support Engineer looking for a new challenge, please submit your application.



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