Application Maintenance and Support Specialist

hace 1 día


Ciudad de México, Ciudad de México Infosys Mexico A tiempo completo

About the Role

We are seeking a highly skilled Application Maintenance and Support Specialist to join our team at Infosys Mexico. As an Application Maintenance and Support Specialist, you will play a critical role in maintaining important applications for leading global Financial Services firms.

Key Responsibilities

  1. Work actively with team members to analyze and resolve application issues
  2. Incident Management (Incident resolution, stakeholder communication, bridge management, postmortem analysis, and action items)
  3. User Ticket management (Backlog review, User interface and manual prioritization)
  4. Planned / unplanned events Support BCP (Business Continuity Planning), Migration, Holiday activities
  5. Coordinate release and post-release support and handover
  6. Implement bug fixes, minor enhancements, etc.
  7. Identify defects / discrepancies to identify the root cause by debugging or analyzing logs
  8. Improve application stability by observing patterns, recurring alerts or issues for permanent fix or automation

Requirements

  1. Minimum 6+ years experience in SQL
  2. Excellent communication skills
  3. Good analytical and problem-solving skills
  4. Good time management and organizational skills
  5. Ability to handle multiple concurrent tasks with minimal supervision
  6. Maintain accurate records of changes, incidents, projects, and as-built documentation
  7. Experience working in a team-oriented, collaborative environment
  8. App Support knowledge and good analyzing skills
  9. Basic idea in Front End UI related support
  10. Good to have Autosys knowledge

Preferred Qualifications

  1. Experience in Sybase / DB2 / RDBMS
  2. Experience with job scheduler (e.g., Autosys), Ticketing tool / JIRA
  3. Experience in Application Support in Unix, SQL & UNIX scripting

About Us

Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.



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