Aftersales District Manager

hace 2 semanas


Ecatepec de Morelos, México General Motors A tiempo completo

**Job Summary**:

As an Aftersales District Manager at General Motors, you will be responsible for leading the implementation of Global Warranty Management (GWM) policies and procedures across the zone. This role requires a subject matter authority with expertise in warranty administration, service policies, and procedures.

**Key Responsibilities**:

  • Support the integration of warranty administration functions
  • Provide warranty support to zone team members
  • Develop and implement dealer training programs
  • Coach dealers and managers on warranty administration best practices
  • Hold yourself and others accountable for demonstrating GM's values and cultural behaviors

**Additional Responsibilities**:

  • Assist dealers in implementing initiatives to increase customer pay business
  • Focus on processes and performance at the service lane
  • Search for promotions and market opportunities to bring customers to the service lane
  • Incorporate aftermarket initiatives within the overall business plan
  • Implement and follow up on the 25-point inspection to increase parts sales per vehicle
  • Support dealers with RIM to optimize and meet required targets for compliance
  • Promote and include dealers in yearly marketing plans to increase customer retention

**Requirements**:

  • Bachelor's degree in Mechanical/Industrial Engineering or Administrative Economics
  • Fluent English language skills (spoken, written, and reading)

**About General Motors**:

Our vision is a world with Zero Crashes, Zero Emissions, and Zero Congestion. We strive to lead the change that will make our world better, safer, and more equitable for all.



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