District Manager Aftersales Leader

hace 3 semanas


Ecatepec de Morelos, México General Motors A tiempo completo
Job Description

This is a Hybrid role that requires subject matter authority for Global Warranty Management (GWM), Service Policies and procedures, and Warranty administration. The role supports integration of Warranty administration functions, provides Warranty support for all zone team members, develops and implements necessary dealer training, and coaches dealers, Managers of Aftersales, and District Managers of Aftersales in the area of Warranty administration.

Key Responsibilities:

  • Supports integration of Warranty administration functions
  • Provides Warranty support for all zone team members
  • Develops and implements necessary dealer training
  • Cooks dealers, Managers of Aftersales, and District Managers of Aftersales in the area of Warranty administration
  • Holds themselves and others accountable for demonstrating GM's values and cultural behaviors

Additional Responsibilities:

  • Ensures continuous improvement, effective delivery, customer retention, and profitability in service operations
  • Performs observations, assessments, interviews, and analysis to provide key insights to dealership leadership on their performance and areas for improvement

Requirements:

  • 3+ years of experience in a similar role
  • Industrial Engineering, Bachelor in Business, or similar education
  • English language proficiency

Skills:

  • Innovation Management
  • Problem Solving
  • Dealing with Ambiguity
  • Managerial Courage
  • High level of oral and written communication skills
  • Interpersonal skills to work effectively with others
  • High level analytical ability where problems are unusual and complex

Experience:

  • Recommended previous jobs in the automotive industry as Business Manager or District Sales Manager
  • Project management

Value Proposal:

  • Competitive salary
  • Superior benefits
  • Career development platform
  • Ongoing training
  • Benefits in vehicles


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