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Training Program Manager, Global Learning

hace 2 meses

Xico, México Amazon Web Services Mexico S. De R.L. De C.V. - C68 A tiempo completo
About the Role

We are seeking a highly skilled Training Program Manager to join our team at Amazon Web Services Mexico S. De R.L. De C.V. - C68. As a key member of our global support team, you will be responsible for delivering, implementing, and administering high-quality training programs for technical and non-technical learning programs.

Key Responsibilities
  • Coordinate, plan, design, deliver, and facilitate Support Engineering (SE) trainings, including classroom and/or remote instructor-led training, webinars, and blended instructor-led learning and online self-directed modules or materials.
  • Prepare for training delivery by granting tool permissions to trainees, creating Adobe Connect training rooms, sending trainee invites, reviewing training materials, and completing curriculum preparation.
  • Identify knowledge gaps through observations, focus groups, quality checks, and data analyses, and propose specific training topics based on findings.
  • Monitor, track, and report on training completion metrics.
Requirements
  • Bachelor's degree or equivalent.
  • 2+ years of program or project management experience.
  • 2+ years of working cross-functionally with tech and non-tech teams experience.
  • 2+ years of defining and implementing process improvement initiatives using data and metrics experience.
  • 2+ years of facilitating training or learning & development experiences.
About the Team

Our team is based in Mexico City, and we are looking for someone with experience in SQL and Excel.