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Legion Technical Support Expert
hace 1 mes
We are seeking a skilled Technical Support Engineer to join our team at Legion.
About the Job
This is a fantastic opportunity for an individual with a passion for delivering exceptional customer experiences. As a Technical Support Engineer, you will be responsible for providing top-notch assistance to our clients, troubleshooting complex software issues, and collaborating with cross-functional teams to drive resolution.
Your Key Responsibilities
- Troubleshoot highly complex technical issues, utilizing your analytical skills to identify root causes and develop effective solutions
- Communicate effectively with customers via Zendesk and Zoom, ensuring seamless issue resolution and exceeding customer satisfaction expectations
- Work collaboratively with engineering teams to escalate critical issues, driving swift resolution and continuous improvement
- Develop in-depth knowledge of Legion products, staying up-to-date on latest releases and configurations to provide expert support
- Contribute to knowledge base documentation, creating clear and concise articles to empower customers and support teams
- Maintain accurate records of customer interactions, adhering to SLAs and ensuring timely resolution of issues
What We're Looking For
- Previous experience in technical support roles, preferably in software or SaaS solutions
- Strong analytical and problem-solving skills, with the ability to work independently and as part of a team
- Excellent communication and interpersonal skills, with a focus on delivering exceptional customer experiences
- Able to analyze customer requirements and translate them into actionable software configurations
Preferred Qualifications
- Familiarity with product expertise, including core product knowledge and release training
- Ability to read configuration and translate it to functionality seen by customers
- Experience writing customer-facing knowledge base articles
Why Work at Legion?
We offer a competitive salary range of $80,000 - $120,000 per annum, depending on location and experience.
