Technical Account Expert
hace 1 mes
We're seeking a Technical Account Expert to provide ongoing technical consultation, guidance and optimization to our customers worldwide. As a key member of our Professional Services team, you'll act as a trusted advisor for customers who purchase TAM hours, focusing on driving product adoption, value, and renewal.
**Your Key Responsibilities:**
Deliver technical consultancy hours to customers by providing expert guidance and product value; meet delivery timelines, milestones, and technical optimization goals.
As a valued member of the customer account team, provide pre-sales support in your region and champion the customer's technical needs. You'll advocate internally to resolve or enhance the customer's product experience and develop strong, trusted relationships with clients.
You'll identify opportunities for account growth where applicable and escalate to the account management team. Build monthly, quarterly, or annual project plans for customers to ensure consumption of purchased TAM hours and produce monthly consumption reports as required.
Responsible for integrations and relevant APIs, continuously upskilling on our product tech stack. Actively contribute to refining and implementing scalable processes, reporting, and services to drive efficiency and customer value. Contribute to improvements to evolve professional services offerings over time.
Support and influence the sale of TAM services in your region based on quarterly revenue targets. In partnership with Professional Services leadership, provide input on new multi-resource services offerings to drive incremental revenue for Hootsuite and additional value to customers.
**What We're Looking For:**
We require significant relevant experience in Enterprise project implementation, direct customer advocacy, and engagement experience in post-sales or professional services functions within SaaS or an equivalent combination of education and experience.
Demonstrated ability to comprehend and translate complex business requirements into solutions that meet a customer's goals and objectives. Ability to explain complex technical issues to non-technical counterparts when necessary.
You must be customer-obsessed, with strong communication and analytical skills. Experience with enterprise-grade software integrations is a must. A growth mindset is essential, along with a curiosity to experiment, find new solutions, and embrace continuous learning.
**What We Offer:**
A competitive estimated salary of $80,000 - $110,000 per year, depending on location and experience. The base salary range is influenced by various factors such as the cost of living in the area, industry standards, and individual qualifications. This figure serves as a general guideline and may vary based on specific circumstances.
We're committed to fostering a diverse, inclusive work environment where everyone feels safe, welcome, valued, and empowered to do their best work without compromising who they are. Our six guiding principles light the way: Step Up, One Team, Customer Obsessed, Go Fast, Be Agile, Play to Win, and Neighbours & Allies.
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