Customer Service Agent

hace 4 semanas


Xico, México Marriott International, Inc A tiempo completo

**Job Summary**

We are seeking a highly skilled and customer-focused Customer Service Agent to join our team at Marriott International, Inc. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, responding to their requests and concerns, and ensuring a seamless and memorable experience.

**Key Responsibilities**

Answer and respond to guest calls, messages, and requests in a timely and professional manner

Provide accurate and complete information to guests regarding hotel services, amenities, and policies

Resolve guest complaints and concerns in a fair and efficient manner

Maintain a clean and organized front desk area, ensuring all necessary materials and equipment are available

Collaborate with other team members to ensure seamless communication and service delivery

**Requirements**

High school diploma or equivalent required

Previous customer service experience preferred

Excellent communication and problem-solving skills

Ability to work in a fast-paced environment and adapt to changing situations

**What We Offer**

Competitive salary and benefits package

Opportunities for career growth and development

A dynamic and supportive work environment

The chance to work with a global leader in the hospitality industry



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