Customer Service Agent
hace 4 semanas
**Job Summary**
We are seeking a highly skilled and customer-focused Customer Service Agent to join our team at Marriott International, Inc. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, responding to their requests and concerns, and ensuring a seamless and memorable experience.
**Key Responsibilities**
Answer and respond to guest calls, messages, and requests in a timely and professional manner
Provide accurate and complete information to guests regarding hotel services, amenities, and policies
Resolve guest complaints and concerns in a fair and efficient manner
Maintain a clean and organized front desk area, ensuring all necessary materials and equipment are available
Collaborate with other team members to ensure seamless communication and service delivery
**Requirements**
High school diploma or equivalent required
Previous customer service experience preferred
Excellent communication and problem-solving skills
Ability to work in a fast-paced environment and adapt to changing situations
**What We Offer**
Competitive salary and benefits package
Opportunities for career growth and development
A dynamic and supportive work environment
The chance to work with a global leader in the hospitality industry
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