Customer Collaboration Manager
hace 17 horas
Job Summary:
We are seeking a highly skilled Customer Collaboration Manager to join our team at Mondelēz International.
About the Role:
As a Customer Collaboration Manager, you will be responsible for managing the customer collaboration agenda for your market or set of customers. You will improve value and service to customers, increase supply chain efficiency, and provide accountability and transparency into customer performance via a single point of contact.
Key Responsibilities:
- Drive effective cross-functional communication among stakeholders, including sales, logistics operations, demand planning, product supply, and external partners.
- Achieve KPIs targets, including customer service, invoice accuracy, overdues, and deductions, through effective implementation of processes.
- Create a winning team that secures current and future plans by developing, coaching, delegating, and leading a team that can drive the business agenda while giving them the opportunity to grow in the organization.
- Focus on account or channel-specific initiatives in efficient replenishment and availability while driving the implementation of joint value creation initiatives identified through customer collaboration.
- Deliver enhanced service by driving the implementation of customer supply chain improvement initiatives and building deep relationships with the customer.
What We Offer:
A desire to drive your future and accelerate your career, along with the following experience and knowledge:
- Experience in CS&L function, ideally with knowledge of customer supply chain management.
- Cross-functional experience, including sales, CS&L controlling, demand planning, and logistics and warehousing knowledge.
- SAP, information systems, process design, standard operating procedures.
- Experience leading and developing a team.
- Able to analyze data and derive insights into action, with a focus on delivering to timelines and KPIs.
- Great interpersonal, teamwork, and communication skills.
- Able to influence, negotiate, and apply commercial acumen.
About Mondelēz International:
Mondelēz International is a global snacking powerhouse that operates in over 165 countries. We offer a diverse portfolio of iconic brands, including Oreo, Chips Ahoy, and Trident, among others. Our commitment to innovation, quality, and sustainability drives our success and makes us a leader in the food industry.
What We Value:
We value diversity, equity, and inclusion, and we believe that our differences are what make us stronger. We are committed to creating a workplace that is inclusive and respectful of all employees, and we strive to provide opportunities for growth and development that benefit everyone.
How to Apply:
If you are a motivated and results-driven professional who is passionate about customer collaboration and supply chain management, we encourage you to apply for this exciting opportunity.
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