Customer Collaboration Manager

hace 1 mes


Ciudad de México, Ciudad de México Mondelēz International A tiempo completo

Job Summary:

We are seeking a highly skilled Customer Collaboration Manager to join our team at Mondelēz International.

About the Role:

As a Customer Collaboration Manager, you will be responsible for managing the customer collaboration agenda for your market or set of customers. You will improve value and service to customers, increase supply chain efficiency, and provide accountability and transparency into customer performance via a single point of contact.

Key Responsibilities:

  • Drive effective cross-functional communication among stakeholders, including sales, logistics operations, demand planning, product supply, and external partners.
  • Achieve KPIs targets, including customer service, invoice accuracy, overdues, and deductions, through effective implementation of processes.
  • Create a winning team that secures current and future plans by developing, coaching, delegating, and leading a team that can drive the business agenda while giving them the opportunity to grow in the organization.
  • Focus on account or channel-specific initiatives in efficient replenishment and availability while driving the implementation of joint value creation initiatives identified through customer collaboration.
  • Deliver enhanced service by driving the implementation of customer supply chain improvement initiatives and building deep relationships with the customer.

What We Offer:

A desire to drive your future and accelerate your career, along with the following experience and knowledge:

  • Experience in CS&L function, ideally with knowledge of customer supply chain management.
  • Cross-functional experience, including sales, CS&L controlling, demand planning, and logistics and warehousing knowledge.
  • SAP, information systems, process design, standard operating procedures.
  • Experience leading and developing a team.
  • Able to analyze data and derive insights into action, with a focus on delivering to timelines and KPIs.
  • Great interpersonal, teamwork, and communication skills.
  • Able to influence, negotiate, and apply commercial acumen.

About Mondelēz International:

Mondelēz International is a global snacking powerhouse that operates in over 165 countries. We offer a diverse portfolio of iconic brands, including Oreo, Chips Ahoy, and Trident, among others. Our commitment to innovation, quality, and sustainability drives our success and makes us a leader in the food industry.

What We Value:

We value diversity, equity, and inclusion, and we believe that our differences are what make us stronger. We are committed to creating a workplace that is inclusive and respectful of all employees, and we strive to provide opportunities for growth and development that benefit everyone.

How to Apply:

If you are a motivated and results-driven professional who is passionate about customer collaboration and supply chain management, we encourage you to apply for this exciting opportunity.



  • Ciudad de México, Ciudad de México Mondelēz International A tiempo completo

    About the RoleThe Jr. Manager Customer Collaboration is responsible for managing the customer collaboration agenda for their market or set of customers. This involves improving value and service to customers, increasing supply chain efficiency, and providing accountability and transparency into customer performance via a single point of contact.Key...


  • Ciudad de México, Ciudad de México Mondelēz International A tiempo completo

    About the RoleThis exciting opportunity is now available for a Senior Supply Chain Manager - Customer Engagement to join our team at Mondelēz International.Job SummaryThe successful candidate will lead the customer collaboration agenda for their assigned market or set of customers, driving value and service improvement while increasing supply chain...


  • Ciudad de México, Ciudad de México OfferFit A tiempo completo

    Role Overview:The Senior Customer Experience Manager will be responsible for overseeing the Customer Success team, ensuring that OfferFit customers achieve maximum value from our product. This role requires collaboration with internal and external teams to drive customer growth, retention, and satisfaction.


  • Ciudad de México, Ciudad de México SAP A tiempo completo

    We are seeking a highly skilled Digital Customer Engagement Manager to join our team at SAP Enterprise Cloud Services.The successful candidate will be responsible for end-to-end customer engagement and delivery of contractual agreements and services for SAP Cloud Customers. This role focuses on SAP S/4HANA, private cloud edition deliverables, and oversees...


  • Ciudad de México, Ciudad de México Ikea A tiempo completo

    About UsIkea is a leader in the home furnishings industry, dedicated to creating a better everyday life for the many people.Our TeamWe are seeking an experienced Customer Contact Centre Team Leader to join our team. As a key member of our operations team, you will be responsible for ensuring customer satisfaction and improving overall shopping...


  • Ciudad de México, Ciudad de México Ki Industries A tiempo completo

    About Ki Industries Inc.We are seeking a highly skilled Customer Support Operations Manager to join our team at Ki Industries Inc. This is an exceptional opportunity for a motivated professional to play a crucial role in providing exceptional service to our existing customer base.The estimated salary for this position is $60,000 - $80,000 per year, depending...


  • Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo

    Job OverviewAs a Customer Experience Solutions Manager at Thomson Reuters, you will play a crucial role in driving the successful delivery of complex UX Engineering programs and projects. With a strong focus on customer satisfaction and experience, you will lead cross-functional teams to develop innovative solutions that meet the evolving needs of our...


  • Ciudad de México, Ciudad de México Revolut A tiempo completo

    About the RoleWe're looking for a talented Customer Experience Operations Manager to join our team at Revolut.This role is a great opportunity to drive business growth and deliver exceptional customer experiences.We're seeking a highly motivated individual with a passion for operations, customer service, and problem-solving.As a Customer Experience...


  • Ciudad de México, Ciudad de México Maersk A tiempo completo

    Maersk, a global leader in transportation services, is seeking a highly skilled Customer Experience Manager to join our dynamic team.About the RoleThis exciting opportunity will see you take on the responsibility of managing end-to-end customer experiences for small and mid-sized customers. Your key focus areas will include handling day-to-day customer...


  • Ciudad de México, Ciudad de México Teradata Group A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Teradata Group. As a key member of our sales team, you will be responsible for managing and curating existing customer relationships to drive business growth, customer value, satisfaction, and retention within assigned banking accounts.Key ResponsibilitiesDevelop and...


  • Ciudad de México, Ciudad de México Salesforce, Inc. A tiempo completo

    About the RoleThe Customer Success Manager role is part of the Signature Success team within Salesforce. As a primary contact point for our largest and highest-profile customers, you will be responsible for partnering with assigned accounts to drive customer success and maximize value from their Salesforce investment.Your Key ResponsibilitiesPartner with...


  • Ciudad de México, Ciudad de México Sgk A tiempo completo

    Job OverviewWe are seeking an experienced Customer Relationship Manager to join our team at Sgk. In this role, you will be responsible for coordinating projects from estimation to completion and partnering with the broader project team to ensure deliverables are completed efficiently and on time.ResponsibilitiesServe as the main day-to-day contact for...

  • Customer Success Manager

    hace 4 semanas


    Ciudad de México, Ciudad de México Cerby Inc. A tiempo completo

    At Cerby, our mission is to revolutionize cloud application use and secure access sharing. To achieve this, we're seeking a Customer Success Manager who will partner with our clients to maximize our solution's impact.This role requires a skilled professional who can foster strong business relationships, drive strategic security initiatives, and provide...


  • Ciudad de México, Ciudad de México Kaszek A tiempo completo

    About the OpportunityWe are seeking a seasoned Customer Success Manager to join our team in Latin America. This is a unique opportunity to own the relationship with Spanish-speaking customers at various stages of their lifecycle, from launch to expansion.As a key member of our team, you will be responsible for guiding customers in achieving maximum value by...


  • Ciudad de México, Ciudad de México Dlocal A tiempo completo

    Dlocal is a leading global payment processor that enables top companies to collect payments in 40 emerging markets. We are seeking a Customer Success Manager to join our team.Key ResponsibilitiesDevelop long-term relationships with our customers by working closely with internal teams and clients.Provide valuable customer feedback to internal Dlocal teams to...

  • Product Manager Innovator

    hace 4 semanas


    Ciudad de México, Ciudad de México AstroPay Corporation LLP A tiempo completo

    Job Title: Product Manager InnovatorEstimated Salary: $150,000 - $200,000 per yearAbout AstroPay Corporation LLPWe are a leading financial services company that is constantly innovating and expanding our payment platforms. As a Product Manager Innovator, you will play a crucial role in driving our product strategy and ensuring technical excellence.Key...


  • Ciudad de México, Ciudad de México Factorial Hr A tiempo completo

    Company Overview">Factorial Hr is an all-in-one HR software company that automates HR workflows, centralizes people data, and helps businesses make better decisions. We serve thousands of customers in over 60 countries worldwide and across industries. ">Salary">The estimated salary for this position ranges from 40,000 to 50,000 OTEs, with structured career...


  • Ciudad de México, Ciudad de México Brose A tiempo completo

    About the RoleWe are seeking a skilled Customer Support Analyst to join our team in Querétaro, Mexico. In this role, you will be responsible for maintaining customer-specific database systems and Brose SAP systems.Key Responsibilities:Maintain customer-specific database systems and Brose SAP systems (Sales Orders, Delivery Notes, Invoicing/shipments, ISP,...


  • Ciudad de México, Ciudad de México Ikea A tiempo completo

    Job DescriptionWe are seeking an experienced Customer Experience Manager to join our retail operations team. In this role, you will be responsible for ensuring the satisfaction of all customers who contact us directly through our contact centre.Your key responsibilities will include:Reporting to the Customer Contact Centre Manager Mexico, Ikano Retail and...


  • Ciudad de México, Ciudad de México Mondelēz International A tiempo completo

    Mondelēz International is seeking a skilled Snacking Operations Manager to join our team in Mexico.Job SummaryWe are looking for an experienced professional to manage customer collaboration, improve value and service to customers, and increase supply chain efficiency.This role involves driving effective cross-functional communication among stakeholders,...