Principal HCM Technical Support Specialist

hace 2 meses


Zapopan, Jalisco, México Oracle A tiempo completo

About the Job:

Oracle is seeking an experienced Principal HCM Technical Support Specialist to join our global EBS organization. This role will provide technical support on HCM products for Oracle's E-Business Suite, specifically Oracle Benefits, Payroll, and HR.

Key Responsibilities:

  • Offer strategic technical support to ensure the highest level of customer satisfaction
  • Provide expertise in customer service support, incident tracking, diagnosis, replication, troubleshooting, and resolution of complex cases
  • Be an expert member of the technical problem-solving/problem avoidance team
  • Routinely sought after to address extremely critical customer issues

Requirements:

  • Excellent analytical and problem-solving skills
  • Required knowledge in E-business HCM Suite (Oracle Benefits, Payroll, and HR)
  • Functional/technical background in assigned product area and exposure to associated systems and software
  • Technical skills in at least three of the following: RDBMS, SQL, PL-SQL, XML, Java, J2EE, and Oracle ADF, SOA, EBS R12.2 Patching, and Web Services
  • Understanding of structured SQL statements helpful
  • Ability to read and decipher software log and trace files, performance tuning, web server optimization, server configuration, and act upon findings to determine a problem resolution

Personal Attributes:

  • Self-motivated with good communication skills, excellent verbal and written skills in English
  • Proactive
  • Problem-solving/analytical skills
  • Effective communication (verbal and written)
  • Focus on relationships (internal and external)
  • Influencing/negotiating
  • Teamwork
  • Results-focused
  • Escalations management
  • Expertise (maintaining professional in own discipline)
  • Enthusiasm
  • Flexibility
  • Organizational skills
  • Coaching/knowledge transfer ability

About You:

We are looking for a highly experienced individual who can work independently while researching and developing solutions to customer issues. As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs), and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance, and use of Oracle products.

Your Background:

  • 6 years' experience with Core products or five years' experience with Applications products
  • Tech degree i.e., BS Computer Science/Management Information Systems/Science/Engineering/Math/Physics/Chemistry with a 3.0 GPA OR proven professional/technical experience

What We Offer:

The estimated salary for this position is $120,000 - $180,000 per year. Oracle offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.



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