Principal HCM Technical Support Specialist
hace 2 meses
About the Job:
Oracle is seeking an experienced Principal HCM Technical Support Specialist to join our global EBS organization. This role will provide technical support on HCM products for Oracle's E-Business Suite, specifically Oracle Benefits, Payroll, and HR.
Key Responsibilities:
- Offer strategic technical support to ensure the highest level of customer satisfaction
- Provide expertise in customer service support, incident tracking, diagnosis, replication, troubleshooting, and resolution of complex cases
- Be an expert member of the technical problem-solving/problem avoidance team
- Routinely sought after to address extremely critical customer issues
Requirements:
- Excellent analytical and problem-solving skills
- Required knowledge in E-business HCM Suite (Oracle Benefits, Payroll, and HR)
- Functional/technical background in assigned product area and exposure to associated systems and software
- Technical skills in at least three of the following: RDBMS, SQL, PL-SQL, XML, Java, J2EE, and Oracle ADF, SOA, EBS R12.2 Patching, and Web Services
- Understanding of structured SQL statements helpful
- Ability to read and decipher software log and trace files, performance tuning, web server optimization, server configuration, and act upon findings to determine a problem resolution
Personal Attributes:
- Self-motivated with good communication skills, excellent verbal and written skills in English
- Proactive
- Problem-solving/analytical skills
- Effective communication (verbal and written)
- Focus on relationships (internal and external)
- Influencing/negotiating
- Teamwork
- Results-focused
- Escalations management
- Expertise (maintaining professional in own discipline)
- Enthusiasm
- Flexibility
- Organizational skills
- Coaching/knowledge transfer ability
About You:
We are looking for a highly experienced individual who can work independently while researching and developing solutions to customer issues. As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs), and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance, and use of Oracle products.
Your Background:
- 6 years' experience with Core products or five years' experience with Applications products
- Tech degree i.e., BS Computer Science/Management Information Systems/Science/Engineering/Math/Physics/Chemistry with a 3.0 GPA OR proven professional/technical experience
What We Offer:
The estimated salary for this position is $120,000 - $180,000 per year. Oracle offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
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