Oracle Senior Technical Support Specialist

hace 4 semanas


Zapopan, Jalisco, México Oracle A tiempo completo
Job Description

We are seeking a highly skilled Oracle Senior Technical Support Specialist to join our team. As a key member of our support organization, you will be responsible for delivering exceptional post-sales support and solutions to our customers while serving as an advocate for their needs.

In this role, you will be the technical interface to our customers, Original Equipment Manufacturers (OEMs), and Value-Added Resellers (VARs) for the resolution of problems related to the installation, recommended maintenance, and use of our Oracle products.

Responsibilities
  • Resolving post-sales non-technical customer inquiries via phone and electronic means
  • Providing technical assistance and advice to internal Oracle employees on diverse customer situations and escalated issues
  • Facilitating customer relationships with Support and providing guidance on the use and troubleshooting of our Electronic Support Services
Requirements

To be successful in this role, you will need:

  • A Bachelor's degree in a technical field such as computer engineering or equivalent experience
  • 4+ years of relevant working experience preferably working with Oracle/PeopleSoft HCM products
  • Prior relevant experience in providing technical customer support
  • Technical experience with working on Application Engines, SQRs, PeopleCode, and ability to troubleshoot and debug PeopleSoft issues
  • Excellent analytical and problem-solving skills
  • General understanding of ERP products (FMS, SCM, HCM, CRM) and exposure to associated systems and software (EPM and Student Services)
  • Technical skills in relational databases (Oracle, SQLServer, DB2/UDB, DB2/400), operating systems (Microsoft Windows, UNIX, Linux, and the AS400 Operating systems), programming languages, web technologies, and an analytical approach to troubleshooting
  • Understanding of structured SQL statements and how they are executed in the RDBMS
  • Ability to read and decipher software log and trace
Salary and Benefits

The estimated annual salary for this position is around $120,000. We offer a competitive benefits package, including medical, dental, and vision insurance, 401(k) matching, paid time off, and opportunities for professional growth and development.



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