Senior Supervisor, Service Operations Manager

hace 2 días


Xico, México Conduent A tiempo completo

**About Conduent**:

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

**Job Summary**:

As a Senior Supervisor, Service Operations Manager, you will provide leadership and oversight to staff levels 1 through 4. Your key responsibilities will include:

  • Setting performance goals and providing feedback on individual performance to individual contributors.
  • Managing the organization to ensure performance, achieve department standards and schedules, and day-to-day processes to ensure a safe operation.
  • Ensuring personnel are properly trained on all components of individual roles.
  • Leading large projects implementations and project planning.
  • Providing direction and managing oversight for the entire production area.

**Key Responsibilities**:

As a Senior Supervisor, Service Operations Manager, you will be responsible for:

  • Managing a team of service technicians and ensuring they have the necessary tools and resources to perform their jobs effectively.
  • Coordinating with other departments to ensure smooth operations and resolve any issues that may arise.
  • Developing and implementing process improvements to increase efficiency and productivity.
  • Providing training and development opportunities to help team members grow and advance in their careers.
  • Ensuring compliance with all relevant laws, regulations, and company policies.

**About Conduent's Culture**:

At Conduent, we value the health and safety of our associates, their families, and our community. We are committed to creating a workplace that is inclusive, diverse, and respectful of all individuals. We believe that our associates are our greatest asset and are committed to providing them with the resources and support they need to succeed.



  • Xico, México Recruiters And Hr Advisors Latam A tiempo completo

    Job Title: Operations Manager SeniorRecruiters and HR Advisors LATAM is seeking an experienced Operations Manager Senior to join our team in Polanco - Cuauhtémoc, Ciudad de México.About the RoleThe Operations Manager Senior will be responsible for ensuring the profitability and efficient management of the property's resources, including materials,...


  • Xico, México Citi A tiempo completo

    Job SummaryThe General Services Operations Sr. Manager is a senior-level professional responsible for leading operations and managing Citi's general operations teams, in coordination with the Corporate Services function. The overall objective is to utilize detailed knowledge to define and implement systems that are aligned with business strategy and goals,...


  • Xico, México Spoton - Corporate A tiempo completo

    **About Spoton - Corporate**We're a leading provider of innovative payment and software technology solutions for restaurants and small businesses. Our mission is to empower local businesses to increase profits and create better experiences for their customers and employees.**Job Summary:**We're seeking a highly experienced and dynamic Senior Client...

  • Operations Manager Senior

    hace 2 semanas


    Xico, México Recruiters And Hr Advisors Latam A tiempo completo

    Job SummaryWe are seeking a highly experienced and skilled Senior Operations Manager to join our team at Recruiters and HR Advisors LATAM. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day operations of our luxury boutique hotel.Key ResponsibilitiesManage and supervise the hotel's operations, including front...

  • Senior Service Manager

    hace 6 días


    Xico, México American International Group A tiempo completo

    About the RoleThe Latin American Region Senior Service Manager plays a critical role in supporting and leading a team of Customer Service Team Leads and Customer Service agents in providing exceptional emergent assistance to travelers abroad. This position requires a unique blend of problem-solving, analytical, and customer service skills to deliver...


  • Xico, México Amazon A tiempo completo

    Job SummaryWe are seeking a highly skilled and experienced Senior Fulfillment Operations Manager to join our Amazon Transportation Services (ATS) team. As a key member of our operations team, you will be responsible for the strategic streamlining of border crossing operations to enable the access of products from US Fulfillment to our customers in Mexico.Key...


  • Xico, México Citi A tiempo completo

    Job Summary:The Operations Supervisor Manager is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the...


  • Xico, México Abbvie A tiempo completo

    {"title": "Senior Study Operations Manager", "content": "Job SummaryAbbVie is seeking a Senior Study Operations Manager to join our Clinical Study Leadership team. As a people leader, you will be responsible for managing a regional team of Study Management Associates, providing guidance and support to ensure best-in-class study execution.Key...

  • Senior Operations Manager

    hace 2 semanas


    Xico, México Amazon A tiempo completo

    About the RoleWe are seeking a highly experienced Senior Operations Manager to join our team at Amazon. As a key member of our Support Engineering team, you will be responsible for driving revenue, adoption, and growth from our largest and fastest-growing customers.Key ResponsibilitiesStrategic Planning and Execution: Develop and execute strategic plans to...


  • Xico, México Amazon A tiempo completo

    About the RoleAmazon Transportation Services (ATS) is seeking a Senior Operations Manager to lead the strategic streamlining of border crossing operations. This role will enable the access of products from US Fulfillment to our customers in Mexico.Key ResponsibilitiesDevelop and implement data-driven improvements in collaboration with couriers and logistics...

  • Operations Manager

    hace 4 días


    Xico, México Wallenius Wilhelmsen A tiempo completo

    Job Title: Operations SuperintendentOverview:We are seeking a highly skilled Operations Superintendent to join our team at Wallenius Wilhelmsen. This role will be responsible for coordinating all operations supervisors onsite, creating strategies to meet customer needs, and working closely with the Operations Manager to achieve safety, quality, and...


  • Xico, México Citibank A tiempo completo

    Job SummaryThe Senior KYC Operations Manager is a critical role within Citibank's Compliance and Control team, responsible for providing strategic leadership and direction to a team of employees in the provision of Anti-Money Laundering (AML) monitoring, governance, and regulatory reporting services.Key ResponsibilitiesManage and lead KYC operations,...


  • Xico, México Universal Language Service, Inc A tiempo completo

    Job Summary: Universal Language Service, Inc. is seeking a highly skilled Contact Center Operations Manager to oversee the day-to-day operations of our contact center, scheduling department, and remote interpreter services team. The ideal candidate will have previous experience in managing a call center and a strong understanding of workforce management best...


  • Xico, México Citi A tiempo completo

    The Senior Operations Supervisor is a key leadership position at Citi, responsible for providing strategic direction and guidance to a team of employees in the Operations Support department. The primary objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi's operations support infrastructure and...


  • Xico, México Citi A tiempo completo

    Job SummaryThe Operations Supervisor Manager is an intermediate-level position responsible for providing operations support services, including record maintenance, storage and retrieval of records, account maintenance, imaging, and opening accounts in coordination with the Operations - Core Team.This role serves as the liaison between operations staff,...

  • Senior Operations Manager

    hace 2 semanas


    Xico, México Citi A tiempo completo

    The Senior Operations Manager is a senior-level professional responsible for providing leadership and direction to the operations support team, in coordination with the Corporate Services function. The overall objective is to utilize advanced knowledge to lead planning and implementation of standards and practices, to enhance productivity, and to ensure...


  • Xico, México Amazon A tiempo completo

    About the RoleAs a Senior Distribution Manager at Amazon, you will play a critical role in leading our Last Mile Operations teams to exceed customer expectations. Our goal is to provide best-in-class experience through innovative products and services in the last mile arena.Key ResponsibilitiesLead a team of Process Assistants and Delivery Service Partners...


  • Xico, México Citi A tiempo completo

    Fraud Operations Senior ManagerThe Fraud Operations Senior Manager is a senior leadership position responsible for driving fraud management policies, processes, and procedures to minimize the impact of fraud in coordination with the Operations - Services team.Key Responsibilities:Manage one or more teams and a component of the fraud loss portfolioMonitor...

  • Service Delivery Manager

    hace 1 semana


    Xico, México Connectingology A tiempo completo

    **Job Summary**Connectingology is seeking a highly skilled Service Delivery Manager - Operations to lead our First and Second Line Teams in delivering exceptional service to our clients. As a key member of our Service Operations team, you will be responsible for ensuring that our services are delivered to the highest standards, while also driving process...


  • Xico, México Citigroup Inc. A tiempo completo

    Job DescriptionJob Title: Operations Supervisor ManagerJob Summary:The Operations Supervisor Manager is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role...