Senior Supervisor, Service Operations Manager
hace 2 días
**About Conduent**:
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
**Job Summary**:
As a Senior Supervisor, Service Operations Manager, you will provide leadership and oversight to staff levels 1 through 4. Your key responsibilities will include:
- Setting performance goals and providing feedback on individual performance to individual contributors.
- Managing the organization to ensure performance, achieve department standards and schedules, and day-to-day processes to ensure a safe operation.
- Ensuring personnel are properly trained on all components of individual roles.
- Leading large projects implementations and project planning.
- Providing direction and managing oversight for the entire production area.
**Key Responsibilities**:
As a Senior Supervisor, Service Operations Manager, you will be responsible for:
- Managing a team of service technicians and ensuring they have the necessary tools and resources to perform their jobs effectively.
- Coordinating with other departments to ensure smooth operations and resolve any issues that may arise.
- Developing and implementing process improvements to increase efficiency and productivity.
- Providing training and development opportunities to help team members grow and advance in their careers.
- Ensuring compliance with all relevant laws, regulations, and company policies.
**About Conduent's Culture**:
At Conduent, we value the health and safety of our associates, their families, and our community. We are committed to creating a workplace that is inclusive, diverse, and respectful of all individuals. We believe that our associates are our greatest asset and are committed to providing them with the resources and support they need to succeed.
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