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Customer Support Specialist
hace 2 meses
Your primary goal will be to resolve customer issues efficiently and effectively, while also providing a positive experience for our customers.
Key Responsibilities:
* Manage and maintain a test lab of devices running services to be used for reproducing customer issues.
* Ensure that all log-in and passwords (both internal & external) are kept confidential.
* Document all information on customer interaction according to standard operating procedures.
What We Offer:
* All necessary hardware and software to perform your job duties.
* Minor and Major medical expense Insurance plus Dental, Vision, and Life Insurance for you and your dependents above and beyond what is provided by the state.
* Paid Birthday Leave.
* Paid Time Off starting at 21 days on your first year.
* Food vouchers of 220 MXN weekly.
* Life insurance.
* Savings Fund.
* School Tuition programs.
Requirements:
* Must be willing to complete assessments that include a typing test of 25+ wpm.
* Great communication skills, written and orally.
* Demonstrate strong abilities to work independently and as a remote team player.
* Must be adaptable and flexible, demonstrating abilities to work with process and information changes.
* Must be at least 18 years of age.
* Must have at least a High school diploma or GED.
* Must be willing to participate in a background screening.
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
TaskUs is an Equal Opportunity Employer."
