Customer Support Specialist

hace 6 horas

Tijuana, Baja California, México TaskUs A tiempo completo

About TaskUs:

TaskUs is a leading provider of outsourced digital services, empowering fast-growing technology companies to deliver exceptional customer experiences. Our cloud-based infrastructure enables us to serve clients across various sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

Our People First culture has driven our global expansion to approximately 45,000 employees across 23 locations in 12 countries, including the Philippines, India, and the United States. We prioritize our employees' well-being by offering competitive salaries, comprehensive benefits, and a supportive work environment.

What We Offer:

As a Customer Support Representative at TaskUs, you will be part of a dynamic team that provides world-class service to our clients' end-users via phone, email, and chat support. You will research and resolve issues, manage test labs, and maintain confidentiality of log-in and passwords.

Responsibilities:

  • Research and resolve customer issues via phone, email, and chat support
  • Manage and maintain test labs of devices running services
  • Ensure confidentiality of log-in and passwords
  • Document customer interactions according to standard operating procedures

TaskUs Benefits:

  • All necessary hardware for success
  • Minor and Major medical expense insurance, plus Dental, Vision, and Life Insurance
  • Paid Birthday Leave
  • Paid Time Off starting at 21 days on your first year
  • Food vouchers of 220 MXN weekly
  • Life insurance
  • Savings Fund
  • School Tuition programs

Requirements:

  • Must be willing to complete assessments, including a typing test of 25+ wpm
  • Great communication skills, written and orally
  • Demonstrate strong abilities to work independently and as a remote team player
  • Must be adaptable and flexible, demonstrating abilities to work with process and information changes
  • Must be at least 18 years of age
  • Must have at least a High school diploma or GED
  • Must be willing to participate in a background screening

Recommended:

  • Experience with customer service via phone, email, and live chat support is preferred but not required
  • Experience in customer service, sales, billing, collections, and technical support

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs, we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL.

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