Customer Support Associate

hace 2 días

Guadalajara, Jalisco, México TeamViewer A tiempo completo
Customer Support Representative

TeamViewer is a leading global technology company that provides a connectivity platform to remotely access, control, manage, monitor, and repair devices of any kind. As a Customer Support Representative, you will play a critical role in ensuring the successful delivery of services to our clients.

Key Responsibilities
  • Provide Level 1 technical support to end-users via phone and email
  • Assist with billing and resolve customer inquiries in a timely and professional manner
  • Conduct online demonstrations to explain software functionalities to existing customers
  • Provide Tier 1 Technical Support for customer inquiries about TeamViewer software
  • Determine potential for sales opportunities and forward sales leads to the responsible teams
  • Make customer satisfaction calls and participate in surveying customers to further improve service delivery
Requirements
  • High School diploma or GED
  • Associates or Bachelors degree in relevant field or equivalent work experience
  • 1+ years prior work experience in a high volume call-center, customer care role
  • Excellent oral and written fluency in English & French
  • Advanced knowledge of Windows operating systems
  • Intermediate knowledge of MS Office software
What We Offer
  • Competitive compensation including stock-based options
  • Flexible PTO and paid holidays
  • 401(k) with employer matching
  • Comprehensive Health insurance package including 100% employer-paid medical coverage
  • Up to 12 weeks of Parental Leave
  • Basic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paid
  • Quarterly teambuilding events, leadership luncheons, and companywide "All Hands" meetings

We celebrate diversity as one of our core values and strive to create an inclusive work environment.

  • Customer Support Associate

    hace 24 horas

    Guadalajara, Jalisco, México Arrow Electronics, Inc. A tiempo completo

    Job Title: Customer Support AssociateArrow Electronics, Inc. is seeking a highly skilled Customer Support Associate to join our team in Guadalajara, Mexico.Job Summary:We are looking for a customer-focused individual to provide exceptional support to our customers, ensuring their needs are met and exceeded. The ideal candidate will have excellent...

  • Customer Support Specialist

    hace 2 semanas

    Guadalajara, Jalisco, México Specright, Inc. A tiempo completo

    Job SummarySpecright, Inc. is seeking a highly motivated and detail-oriented Customer Support Associate to join our Customer Success team. As a Customer Support Associate, you will play a critical role in providing exceptional customer service and support to our clients, including Johnson & Johnson, P&G, and Caterpillar.Key ResponsibilitiesTechnical Support:...

  • Technical Support Associate

    hace 2 semanas

    Guadalajara, Jalisco, México NTT DATA A tiempo completo

    Job OverviewWe are seeking a highly skilled and motivated Helpdesk Associate to join our team at NTT DATA Services. As a Helpdesk Associate, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesRespond to and resolve customer inquiries and issues in a timely and professional mannerProvide...

  • Helpdesk Associate

    hace 2 días

    Guadalajara, Jalisco, México Ntt Data A tiempo completo

    Job Title: Helpdesk AssociateAbout the Role:We are seeking a skilled Helpdesk Associate to provide technical support to our clients in Mexico. As a Helpdesk Associate, you will be responsible for resolving technical issues, providing excellent customer service, and working collaboratively with our team to ensure seamless support.Key Responsibilities:Provide...

  • Desktop Support Associate

    hace 2 días

    Guadalajara, Jalisco, México Ntt Data, Inc. A tiempo completo

    {"h1": "Desktop Support Associate-Helpdesk Job Description", "p": "At NTT DATA, we're seeking a skilled Desktop Support Associate-Helpdesk to join our team in Guadalajara, Mexico. As a key member of our IT support team, you'll provide top-notch technical assistance to our clients, ensuring their hardware and software needs are met.Responsibilities:* Provide...

  • Helpdesk Associate

    hace 2 semanas

    Guadalajara, Jalisco, México Ntt Data A tiempo completo

    Job SummaryWe are seeking a skilled Helpdesk Associate to provide technical support and assistance to our clients. As a Helpdesk Associate, you will be responsible for resolving technical issues, answering customer inquiries, and providing exceptional customer service.Key ResponsibilitiesProvide technical support and assistance to clients via phone, email,...

  • Customer Support Specialist

    hace 2 días

    Guadalajara, Jalisco, México Valce Talent Solutions A tiempo completo

    Job SummaryWe are seeking a highly skilled and experienced Customer Support Specialist to join our team at Valce Talent Solutions. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesAct as the primary point of contact for customer inquiries and...

  • Helpdesk Associate

    hace 2 semanas

    Guadalajara, Jalisco, México Hashmap A tiempo completo

    We are seeking a skilled Helpdesk Associate to join our team at Hashmap. As a Helpdesk Associate, you will be responsible for providing technical support to our customers, troubleshooting issues, and escalating complex problems to other support groups.Key Responsibilities:Provide general L1 support for hardware and MS Office packagesAnswer technical support...

  • Helpdesk Associate

    hace 2 semanas

    Guadalajara, Jalisco, México Hashmap A tiempo completo

    We are seeking a skilled Helpdesk Associate to join our team at Hashmap. As a Helpdesk Associate, you will be responsible for providing technical support to our customers, troubleshooting issues, and escalating complex problems to other support groups.Key Responsibilities:Provide general L1 support for hardware and MS Office packagesAnswer technical support...

  • Customer Solutions Associate

    hace 2 semanas

    Guadalajara, Jalisco, México Td Synnex A tiempo completo

    Job SummaryWe are seeking a highly motivated and detail-oriented Customer Solutions Associate to join our team at TD SYNNEX. As a key member of our pre-sales support team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesProvide timely and accurate responses to customer inquiries regarding...

  • Helpdesk Senior Associate

    hace 2 días

    Guadalajara, Jalisco, México Hashmap A tiempo completo

    Job SummaryWe are seeking a highly skilled Helpdesk Senior Associate to join our team at Hashmap. As a key member of our Provider Clinical Service Desk, you will be responsible for handling inbound customer calls and providing exceptional support to our clients.Key ResponsibilitiesProvide timely and effective support to customers via phone and other...

  • Helpdesk Associate

    hace 2 días

    Guadalajara, Jalisco, México Hashmap A tiempo completo

    Job SummaryWe are seeking a skilled Helpdesk Associate to join our team at Hashmap. As a Helpdesk Associate, you will be responsible for providing technical support and troubleshooting services to our clients.Key ResponsibilitiesDiagnose and resolve Level 1 technical issues with computer hardware, software, and peripherals.Respond to user requests and...

  • Helpdesk Associate

    hace 2 semanas

    Guadalajara, Jalisco, México Hashmap A tiempo completo

    About HashmapWe are a leading provider of IT services and solutions, dedicated to delivering exceptional value to our clients.Job SummaryWe are seeking a highly skilled Helpdesk Associate to join our team in a technical support role. As a Helpdesk Associate, you will be responsible for providing timely and effective support to our clients, resolving...

  • Desktop Support Senior Associate

    hace 1 mes

    Guadalajara, Jalisco, México NTT DATA Services A tiempo completo

    NTT DATA Services to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Helpdesk Senior Associate to join our team in Guadalajara, Jalisco, Mexico.NTT DATA, Inc. currently seeks a Help Desk Senior Associate...

  • Helpdesk Associate

    hace 2 días

    Guadalajara, Jalisco, México Hashmap A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Helpdesk Associate to join our team at Hashmap. As a Helpdesk Associate, you will be responsible for providing technical support and assistance to our customers, ensuring that their issues are resolved in a timely and efficient manner.Key ResponsibilitiesProvide technical support and assistance to...

  • Helpdesk Associate

    hace 1 semana

    Guadalajara, Jalisco, México NTT DATA Services A tiempo completo

    About NTT DATA ServicesNTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.We are part of the NTT family of companies, a partner to 85% of the Fortune 100.Job SummaryWe are seeking a highly...

  • Customer Support Specialist

    hace 2 semanas

    Guadalajara, Jalisco, México Teamviewer A tiempo completo

    About TeamViewerTeamViewer is a leading global technology company that provides a connectivity platform to remotely access, control, manage, monitor, and repair devices of any kind - from laptops and mobile phones to industrial machines and robots. With over 625,000 subscribers, TeamViewer enables companies of all sizes and from all industries to digitalize...

  • Helpdesk Associate

    hace 2 semanas

    Guadalajara, Jalisco, México Hashmap A tiempo completo

    Job SummaryWe are seeking a skilled Helpdesk Associate to join our team at Hashmap. As a Helpdesk Associate, you will be responsible for providing technical support to our customers, troubleshooting issues, and escalating complex problems to other support groups.Key ResponsibilitiesProvide general L1 support for hardware and MS Office packagesAnswer...

  • Customer Support Specialist

    hace 2 semanas

    Guadalajara, Jalisco, México TeamViewer GmbH A tiempo completo

    Job DescriptionCompany OverviewTeamViewer GmbH is a leading global technology company that provides a connectivity platform to remotely access, control, manage, monitor, and repair devices of any kind – from laptops and mobile phones to industrial machines and robots.Job SummaryWe are seeking a highly skilled and customer-focused Customer Support...

  • Customer Solutions Associate

    hace 2 días

    Guadalajara, Jalisco, México Td Synnex A tiempo completo

    **Job Summary**As a Customer Solutions Associate at Td Synnex, you will play a critical role in providing exceptional customer service and support to our clients. This is an exciting opportunity to join a dynamic team and contribute to the success of our business.**Key Responsibilities**Provide timely and accurate responses to customer inquiries, including...