Director of Rooms Operations

hace 1 semana


Ciudad de México, Ciudad de México Marriott International A tiempo completo

Job Summary

The Director of Rooms is responsible for leading the Rooms department at Marriott International. This strategic business leader plans, develops, and implements departmental strategies to ensure Rooms operations meet brand standards and exceed customer expectations.

Key Responsibilities

Leading the Rooms Team

• Champion the brand's service vision for product and service delivery.

• Communicate a clear and consistent message regarding departmental goals to produce desired results.

• Make and execute necessary decisions to keep property moving forward toward achievement of goals.

Managing Profitability

• Analyze service issues and identify trends.

• Work with the Rooms team to develop an operational strategy aligned with the brand's business strategy and lead its execution.

• Review and audit expenses.

Managing Revenue Goals

• Monitor Rooms operations sales performance against budget.

• Review reports and financial statements to determine Rooms operations performance against budget.

• Coach and support operations team to effectively manage occupancy and rate, wages and controllable expenses.

Ensuring Exceptional Customer Service

• Demonstrate and communicate key drivers of guest satisfaction for the brand's target customer.

• Deliver excellent customer service throughout the customer experience and encourage the same from other employees.

• Review guest feedback with leadership team and ensure appropriate corrective action is taken.

Managing and Conducting Human Resources Activities

• Interview and hire employees.

• Ensure employees are treated fairly and equitably.

• Foster employee commitment to providing excellent service, participate in daily stand-up meetings, and model desired service behaviors in all interactions with guests and employees.

About Marriott International

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.



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