Director of Workplace Operations

hace 5 días


Ciudad de México, Ciudad de México Netflix A tiempo completo
Job Title: Director, Workplace

As a key member of the Global Enterprise Ops organization, you will play a pivotal role in leading the regional workplace team across Latin America. This team is responsible for delivering an exceptional experience for our colleagues and customers across our offices in Mexico City, São Paulo, Buenos Aires, and Bogotá.

Responsibilities:
  • Directly manage workplace teams across LATAM, overseeing building operations, food and beverage, front of house, shipping and receiving, events support, employee moves, and Environmental Health and Safety (EHS).
  • Collaborate with functional teams and leaders to ensure alignment and meet the needs of the business and stakeholders.
  • Build, lead, and mentor a high-performing team, promoting a culture of excellence and continuous improvement.
  • Develop and implement a strategy to create consistency across the region, leveraging our scale to procure goods and services.
  • SOURCE AND MANAGE OUTSOURCED WORKPLACE SERVICES, including janitorial, logistics, F&B, and maintenance, ensuring accountability and subject-matter expertise.
  • Lead strategic initiatives to improve global workplace excellence as a member of the global Workplace leadership team.
  • Manage workplace costs, ensuring Netflix funds are spent wisely.
  • Collaborate with cross-functional partners to provide a frictionless, safe, and secure workplace, responding to incidents 24/7.
  • Develop and manage a strong communication strategy to ensure cohesive engagement across all sites.
Requirements:
  • Proven leadership experience with a focus on excellence.
  • Expertise in operations management, including workplace standards and sourcing strategies.
  • Ability to think innovatively to create the best experience for employees from a workplace services and operations perspective.
  • 15+ years of experience in a similar role, including management of multiple corporate buildings and leadership experience.
  • Travel up to 25% as needed, including international travel to visit all LATAM locations.

We are an equal-opportunity employer, celebrating diversity and recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully, not discriminating on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.



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