HR Service Operations Analyst
hace 2 meses
An HR Shared Service Analyst plays a crucial role within a dedicated process team, concentrating on delivering exceptional experiences to Reckitt employees.
This position encompasses a range of administrative and transactional HR functions, including addressing inquiries and offering initial advice and support. The analyst is responsible for executing data transactions or system processes that cannot be managed through self-service or automation, and will escalate any unresolved issues to the appropriate process lead or relevant in-market CoE/Business HR resource.
Key Responsibilities of HR Shared Services
- Facilitate benefits enrollment and initiate necessary payments.
- Compile data and generate regular and ad-hoc HR reports, scorecards/dashboards, executive presentations, and analyses on critical HR metrics using tools such as MS Excel, MS Access, MS PowerPoint, ServiceNow, SuccessFactors, or other data analytics/visualization platforms.
- Assist in HR cyclical processes, including year-end compensation, talent management/succession planning, Employee Opinion Survey, affirmative action and diversity reporting, along with various other projects and ad-hoc requests.
- Ensure accurate reporting on HR activities and respond to ad-hoc reporting requests from HR Business Partners.
- Through analytical insights, proactively identify and implement enhancements to improve the employee experience by refining internal protocols and vendor interactions.
- Lead initiatives focused on process and quality improvement across internal and cross-functional teams.
- Conduct prompt research on escalated cases to facilitate swift resolutions.
Qualifications
- Demonstrates operational excellence.
- Proficient in process management.
- Possesses a solid understanding of solutioning and data management.
- Exhibits a customer-centric mindset.
- Commits to executing tasks with high standards.
- Knowledgeable in state and federal employment regulations.
- Experience with case management tools is a plus.
- Background in the service industry.
- Intermediate or advanced proficiency in English.
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