HR Operations Representative

hace 1 mes


Ciudad de México, Ciudad de México Thermo Fisher Scientific A tiempo completo
Job Summary

As a key member of the Thermo Fisher Scientific team, you will play a vital role in delivering exceptional customer service and support to our employees. This role is focused on providing first-line support for HR inquiries, ensuring quality of service and operational performance by working within detailed processes and metrics.

Key Responsibilities
  • Deliver first-line support for HR inquiries across the employee lifecycle, providing direct resolution or routing inquiries to the appropriate department.
  • Learn and apply company HR policies and programs to answer general employee inquiries.
  • Collaborate with subject matter experts and field HR reps to resolve employee issues in a thorough and timely manner.
  • Perform accurate filing and execution of transactions for general HR data processing in support of HR functions.
  • Achieve stated performance measures and adhere to established customer service standards.
Requirements
  • High/Secondary school diploma or equivalent and relevant formal academic/vocational qualification.
  • Previous experience in HR and/or customer service/call center, ideally with at least 4 years of experience.
  • Ability to research, interpret, and communicate HR policies, procedures, and programs.
  • Ability to deliver exceptional customer care via telephone, chat, and email.
  • Critical thinking, problem-solving, and judgment skills, with the ability to work independently.
About Thermo Fisher Scientific

At Thermo Fisher Scientific, we are committed to enabling our customers to make the world healthier, cleaner, and safer. Our team of 100,000+ colleagues shares a common set of values - Integrity, Intensity, Innovation, and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation, and support patients in need.


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