Hospitality Team Leader
hace 1 mes
Role Overview
We are seeking an exceptional Hospitality Team Leader to join our team at Marriott International in The Riviera Maya EDITION at Kanai, Mexico. This role is responsible for overseeing the accuracy of room blocks, reservations, and group market codes.
Key Responsibilities:
- Communicate company values and culture to new employees
- Review and implement new Reservations procedures
- Process all reservation requests, changes, and cancellations received by phone, fax, or mail
- Identify guest reservation needs and determine appropriate room type
- Verify availability of room type and rate
- Explain guarantee, special rate, and cancellation policies to callers
- Accommodate and document special requests
- Answer questions about property facilities/services and room accommodations
- Follow sales techniques to maximize revenue
- Input and access data in reservation system
- Respond to any challenges found for accommodating rooming requests
- Set-up proper billing accounts according to Accounting policies
- Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual
Requirements:
- At least 2 years of related work experience
- At least 1 year of supervisory experience
About Us:
Edition Hotels combines the visionary genius of boutique hotelier Ian Schrager with the service delivery of a world-class luxury hotel and the global reach of Marriott International to create an entirely new experience in the world of hospitality. We deliver polish with personality, perfectionism with individualism, and comfort with charisma and charm.
What We Offer:
We offer a competitive salary range of $55,000 - $65,000 per annum, depending on experience and qualifications. Additionally, we provide a range of benefits, including opportunities for career growth and development, a dynamic and inclusive work environment, and a chance to work with a global brand leader in the hospitality industry.
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