Cloud Support Associate, AWS

hace 2 semanas

Ciudad de México, Ciudad de México Amazon Web Services Mexico S. de R.L. de C.V. - C68 A tiempo completo

As a Cloud Support Associate at Amazon Web Services Mexico S. de R.L. de C.V. - C68, you will be part of a global organization that provides technical support to our customers and internal teams.

You will act as the Cloud Ambassador across AWS products, providing our customers with the required tools and tactics to scale their impact in worldwide markets.

Key job responsibilities:

  • You will work with more senior engineers on solving customer cases through various contact channels, applying advanced troubleshooting techniques to provide tailored solutions and working with them to dive deep into the root cause of an issue.
  • You will drive initiatives that improve support-related processes and our customers' experience, including tutorials, how-to videos, technical articles, trainings, and more.
  • You will leverage the customer support experience you gain to provide feedback to internal AWS teams on how to improve our services and work on critical, highly complex customer problems that may span multiple AWS services.
  • You will be continuously learning groundbreaking technologies and developing new technical skills and other professional competencies.
  • You will act as an interviewer in hiring processes and coach/mentor new team members.

This role requires flexibility to work 5 days a week (occasionally on weekends) on a rotational basis. Schedules may align to Sunday - Thursday, Tuesday – Saturday, or Monday - Friday.

About the team:

AWS Support Engineering is a customer-facing global organization that provides technical support to our customers and internal teams.

As a member of our team, you will be at the forefront of this transformational technology, operating on a follow-the-sun model.

You will be assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications.

Inclusive Team Culture:

At AWS, we embrace our differences and are committed to furthering our culture of inclusion.

We have more than 13 employee-led affinity groups, reaching over 90,000 employees across hundreds of chapters globally.

We offer innovative benefit offerings and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences.

Work/Life Balance:

Our team puts a high value on work-life balance.

It's not about how many hours you spend at home or at work, it's about the flow you establish that brings energy to both parts of your life.

We believe striking the right balance between your personal and professional life is critical to lifelong happiness and fulfillment.

We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Mentorship & Career Growth:

Our team is dedicated to supporting new members.

We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge sharing and mentorship.

Our senior members enjoy one-on-one mentoring and thorough, but kind, code reviews.

We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded Amazonian and enable them to take on more complex tasks in the future.

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