Cloud Support Associate, AWS

hace 2 semanas

Ciudad de México, Ciudad de México Amazon Web Services Mexico S. de R.L. de C.V. - C68 A tiempo completo
About the Role

As a Cloud Support Associate at Amazon Web Services Mexico S. de R.L. de C.V. - C68, you will be part of a global organization that provides technical support to our customers and internal teams. Your primary responsibility will be to act as a Cloud Ambassador, providing our customers with the required tools and tactics to scale their impact in worldwide markets.

Key Responsibilities

You will work with senior engineers to solve customer cases through various contact channels, applying advanced troubleshooting techniques to provide tailored solutions and collaborating with them to dive deep into the root cause of an issue.

You will drive initiatives that improve support-related processes and our customers' experience, including tutorials, how-to videos, technical articles, trainings, and more.

You will leverage your customer support experience to provide feedback to internal AWS teams on how to improve our services and work on critical, highly complex customer problems that may span multiple AWS services.

You will be continuously learning groundbreaking technologies and developing new technical skills and professional competencies.

You will act as an interviewer in hiring processes and coach/mentor new team members.

About the Team

AWS Support Engineering is a customer-facing global organization that operates on a follow-the-sun model. You will be assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications.

Inclusive Team Culture

At AWS, we embrace our differences and are committed to furthering our culture of inclusion. We have more than thirteen employee-led affinity groups, reaching over 90,000 employees across hundreds of chapters globally. We offer innovative benefit offerings and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences.

Work/Life Balance

Our team values work-life balance and encourages you to find your own balance between your work and personal lives. We offer flexibility in working hours and strive to create an environment that supports your career growth and well-being.

Mentorship & Career Growth

We are dedicated to supporting new members and have a broad mix of experience levels and tenures. Our senior members enjoy one-on-one mentoring and thorough, but kind, code reviews. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded Amazonian and enable them to take on more complex tasks in the future.

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