Technical Support Specialist for Customer Engagement

hace 1 semana


Xico, México Codertal A tiempo completo

At Codertal, we are seeking an experienced Technical Support Specialist to join our team and play a crucial role in delivering exceptional customer experiences.

The ideal candidate will have a strong background in technical support and be proficient in both English and Spanish languages.

Key Responsibilities:

• Provide top-notch technical support to customers regarding internet and telephone services.

• Utilize effective communication skills to ensure customer satisfaction and loyalty.

• Offer personalized solutions to address customer inquiries, concerns, and complaints efficiently.

Benefits:

• Competitive salary package of up to $14,000 per month.

• Comprehensive training program designed to enhance your skills and knowledge.

• Opportunities for career advancement and professional growth within the company.

• Dynamic and supportive work environment that fosters collaboration and innovation.

Required Skills:

• B1 level of English proficiency.

• Minimum 12 months of experience as a bilingual customer service agent or 6 months in technical support.

Application Process:

Please answer the following questions:

• What is your current location?

• What is your expected salary per month in MXN?

• Are you allowed to work in Mexico? If yes, what is your visa status?

• Are you open to relocate in Azcapotzalco?

• What is your notice period in number of days?

• How many years of experience do you have as Technical Support?

• In how many days are you available for an interview?



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