Technical Support Specialist for IDT Operations
hace 1 mes
In this exciting opportunity, you will be responsible for providing exceptional technical support as a product specialist for our IDT operations.
As a key member of our team, you will be responsible for:
- Acting as a liaison between product support groups and development teams.
- Providing first-level support for problem resolution, including reproduction of customer issues.
- Escalating major, elusive or recurrent issues that affect customer satisfaction.
- Responding to customers' inquiries relating to technical issues with software, online or electronic products.
- Logging and classifying all calls and requests for assistance in the call tracking database.
You will have the opportunity to work closely with high-profile customers, technical support, and product development teams to bring deep knowledge and excellence in customer service. If you are self-driven and thrive in a fast-paced environment, we encourage you to apply.
Key Skills and Qualifications:
- IDT and Tax knowledge
- Teamwork
- Growing mind
- Problem-solving
- Attention to detail
What's in it for You?
We offer a comprehensive benefits package, including a competitive salary of $70,000 - $90,000 per year, flexible working hours, and a hybrid work model that allows you to work from home two to three days a week.
At Thomson Reuters, we are committed to your personal and professional growth through:
- A globally recognized and award-winning reputation for equality, diversity and inclusion.
- A culture that values flexibility, work-life balance, and employee wellbeing.
- Comprehensive benefit plans, including flexible vacation, mental health days, and retirement savings.
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