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Technical Support Specialist for Enterprise Clients
hace 1 mes
We are seeking a seasoned Technical Support Specialist to join our team, focusing on delivering exceptional support to our enterprise clients. This role requires excellent troubleshooting skills, with the ability to analyze complex technical issues and provide timely resolutions.
The ideal candidate will have at least 3-5 years of experience in Tier II level Technical Support, with a strong background in computer science or a related field. They will be proficient in using various browser and desktop tools to troubleshoot technical issues, possess excellent communication skills, and demonstrate the ability to work effectively in a remote environment.
As a Technical Support Specialist, you will be responsible for:
- Providing top-notch support to enterprise clients through phone, chat, and ticket channels
- Identifying and resolving technical issues, collaborating with development teams to implement solutions
- Maintaining clear and concise communication throughout all cases, including follow-ups with customers and team members
- Staying up-to-date with Zoom's products, offerings, and integrations, as well as software and hardware competitors and partners in the industry
In this role, you will have the opportunity to work on diverse technical challenges, requiring good judgment and problem-solving skills. If you are a motivated individual with a passion for delivering exceptional customer experiences, we encourage you to apply.
We offer a competitive salary of $ $93,000 - $118,000 per year, depending on experience, as well as a comprehensive benefits package that includes opportunities for growth and professional development. Our hybrid approach allows for a balance between office and remote work, ensuring flexibility and work-life balance.
