Sap Technical Engagement Specialist

hace 4 semanas


Xico, México Sap Se A tiempo completo
About Sap Se

SAP SE is a global leader in enterprise software and software-related services. The company's solutions help businesses of all sizes and industries run more efficiently, become more sustainable, and drive growth.

Salary Range: $100,000 - $150,000 Per Year

This role requires a strong understanding of customer-facing technical issues and a proactive approach to delivering exceptional customer experiences. The ideal candidate will have a proven track record of success in resolving complex technical problems, communicating effectively with customers, and collaborating with cross-functional teams.

Job Description:Digital Customer Engagement Manager (dCEM)

The dCEM oversees the entire customer lifecycle, from contract signing to renewal, ensuring seamless delivery of contractual agreements and services for SAP Cloud Customers. This role involves managing various technical and engagement aspects during different phases of the customer lifecycle.

  • Support sales-to-delivery handover and customer onboarding to SAP Enterprise Cloud Services
  • Initiate digital service kick-off for customers
  • Contribute to onboarding/transitioning customers to ECS
  • Support critical customer situations in conjunction with Major Incident Management (MIM), SAP Enterprise Cloud Services Customer Office teams, and SAP Product Support
  • Execute technical feasibility studies/solution reviews
  • Contribute to customer release and maintenance activities

The successful candidate will have a minimum 4+ years of work experience as an SAP technical consultant, with 2+ years in a customer-facing role. A strong background in IT Service Management, SAP Basis, and SAP Applications is essential.

Required Skills and Qualifications:
  • Engineering graduate with minimum 4+ years of work experience as SAP technical consultant
  • 2+ years in customer-facing role (consulting, IT support, IT services)
  • Strong knowledge of IT Service Management, SAP Basis, and SAP Applications
  • Hands-on experience with SAP Basis activities, SAP release upgrades, and infrastructure updates for cloud customers
Benefits:
  • Competitive salary range: $100,000 - $150,000 per year
  • Ongoing training and development opportunities
  • A collaborative and dynamic work environment
  • A variety of benefit options
Others:

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities.



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