Country Service Operations Manager
hace 4 semanas
Accountable for Leading and Developing the IKEA Service Team
As a Country Service Operations Manager, you will be responsible for leading and developing a high-performing IKEA service team in an inspiring and motivating working environment. Your primary goal will be to secure a high-performing organization that delivers exceptional customer experiences.
Key Responsibilities:
- Lead and develop the IKEA service team to achieve exceptional customer satisfaction and loyalty
- Develop and implement strategies to improve service quality and efficiency
- Collaborate with cross-functional teams to drive business growth and improvement
- Coach and mentor team members to enhance their skills and performance
- Monitor and analyze service metrics to identify areas for improvement
Requirements:
- Proven experience in leading and developing high-performing teams
- Strong leadership and coaching skills
- Excellent communication and interpersonal skills
- Ability to analyze data and drive business improvement
- Passion for delivering exceptional customer experiences
What We Offer:
- A dynamic and inspiring working environment
- Opportunities for professional growth and development
- A competitive salary and benefits package
- A chance to work with a global leader in the furniture industry
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