Client Engagement Specialist

hace 2 semanas


Tijuana, Baja California, México Snaphunt A tiempo completo

About the Opportunity

  • Join a reputable organization known for its outstanding performance.
  • Enjoy flexible working arrangements.
  • Make a meaningful contribution to the business.

Key Responsibilities

Your role will involve:

  • Professionally managing incoming calls and emails.
  • Addressing customer inquiries and ensuring a high level of satisfaction.
  • Collaborating with various internal departments to guarantee efficient order processing and delivery.
  • Escalating customer feedback when necessary.
  • Developing and overseeing a portfolio of key accounts.
  • Meeting monthly sales objectives by identifying and nurturing new client relationships.
  • Maintaining high customer satisfaction levels while exploring upsell and cross-sell opportunities.
  • Coordinating follow-ups before and after sales.
  • Consistently achieving and surpassing weekly and monthly performance metrics.
  • Building strong, collaborative relationships with internal stakeholders.
  • Monitoring industry trends and providing insights on competitors.
  • Identifying new business development opportunities through lead follow-ups and research.
  • Generating new business by engaging with potential clients to understand their needs and offering tailored solutions.
  • Managing the sales process to secure new business opportunities.
  • Fostering strong relationships with the existing client portfolio.
  • Achieving and exceeding activity and revenue targets on a weekly and monthly basis.

Candidate Profile

  • A minimum of 1 year of experience in a B2B Sales, Account Executive, or Customer Service role, preferably in the Staffing or Executive Search sector.
  • Exceptional interpersonal, written, and verbal communication skills.
  • Adept at networking and building relationships.
  • A collaborative team player capable of managing multiple stakeholders.
  • Strong analytical abilities and comfort with numerical data.

About the Employer

Snaphunt is a leading provider of highly skilled, reliable, and professional Virtual Assistants. Our VAs are equipped to seamlessly integrate into your business, taking on tasks such as product research, bookkeeping, email management, appointment setting, project management, data entry, customer support, and more. They are eager to assist you, allowing you to focus on your core business objectives.



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