Customer Support Specialist

hace 21 horas


Tijuana, Baja California, México Eaton A tiempo completo
{"title": "Customer Support Specialist", "content": "Job Summary

Eaton's IS AER FED division is seeking a Customer Support Specialist to manage business interactions and relationships between customers, operations teams, and other key functions within the organization to ensure complete customer satisfaction.

Key Responsibilities:

  • Manage and facilitate daily delivery status communication between the Tijuana plant operations and the third-party customer, in collaboration with the Eaton Account Management team.
  • Develop an internal support plan to meet customer delivery and quality performance expectations and requirements as flowed down from the Eaton Account Management team and/or third-party customer portals.
  • Support high visibility customer engagement teams, Program Management reviews, rate readiness reviews, etc.
  • Track high priority parts through each operation of production and postproduction and elevate concerns to Operations Management through participation in daily production meetings.

Requirements:

  • BA or BS from an accredited institution, preferred
  • 3-5 years' work experience in Customer Service, Sales, or related field
  • Excellent interpersonal skills
  • Judgment, logic, resourcefulness, and creativity
  • Sound teaming skills
  • Basic market analysis tools and techniques
  • Computer literate with competency in Microsoft Office programs and web maintenance systems

Preferred Qualifications:

  • BA or BS from an accredited institution
  • Bilingual in English/Spanish

Additional Information:

Travel - up to 10%

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, color, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation, or any other status protected or required by law.

", "lang_code": "en-US"}

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