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Automotive Service Expert
hace 2 meses
Tesla is revolutionizing the automotive service industry, and we're looking for talented individuals to help us achieve our mission.
What We're Looking For:
- A passion for delivering exceptional customer service and a commitment to excellence in every interaction.
- Strong technical skills and knowledge of vehicle maintenance and repair methods, including familiarity with tools, materials, and techniques.
- Ability to work effectively in a fast-paced environment, prioritizing tasks and managing multiple priorities to meet deadlines.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, colleagues, and other stakeholders.
What You'll Do:
- Assess technical issues, providing solutions over the phone when possible or escalating to the Shop Foreman/Service Manager for immediate attention.
- Accurately document customer concerns and data into the Dealer Management System and demonstrate extreme attention to detail.
- Conduct seamless transactions, guide customers through corrections, and summarize processes, keep customers informed with estimated completion times, regular updates, and thorough follow-up on each vehicle's status.
- Coordinate vehicle details before delivery and coordinate delivery or pick-up times with customers, following up to confirm satisfaction with the provided services.
What We Offer:
- A dynamic and supportive work environment with opportunities for growth and development.
- A competitive salary and benefits package, including medical, dental, and vision coverage.
- A comprehensive training program to help you develop your skills and expertise.
- A chance to work with a diverse and international team of talented individuals who share your passion for innovation and excellence.
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.
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