Automotive Technical Support Professional

hace 1 semana


Naucalpan de Juárez, México Ford Motor Company A tiempo completo

About the Role


We are seeking a highly skilled and motivated individual to fill the position of Automotive Technical Support Analyst within our team at Ford Motor Company.


Key Responsibilities


As an Automotive Technical Support Analyst, you will be responsible for:



  • Facilitating a culture of customer care and focus on role modeling Ford OS
  • Responding to Dealer multi-channel inquiries for complex technical vehicle repair concerns
  • Exercising independent judgment to formulate technically accurate, professional, and timely responses
  • Interfacing with Dealer service personnel and internal Ford Motor Company departments
  • Participating in monthly calibration sessions, peer reviews, and team meetings
  • Providing technical assistance and/or guidance to other Centralized Technical Assistance Center team members
  • Completing training as required
  • Providing support to achieving all Centralized Technical Assistance Center objectives and metrics

Requirements


To be successful in this role, you will need:



  • Bachelor's Degree in automotive-related programs
  • Automotive Service/Hands-on diagnostic and repair experience desired
  • Integrity to do the right thing and a solid understanding of Ford Operating System (Ford OS)
  • Excellent verbal and written English communication skills
  • Problem-solving and critical thinking skills
  • ASE certifications desired

Disclaimer


Ford Motor Company is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, and/or expression, status as a veteran, and basis of disability.



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