Business Support Specialist
hace 2 semanas
Transformative Opportunity at British American Tobacco
We are seeking a highly skilled and motivated individual to join our team as a Engagement Centre Jr Agent in a dynamic and fast-paced environment.
About the Role
As a Jr Agent, you will be responsible for providing exceptional customer service to our clients, handling support/service escalations, and ensuring seamless communication with our team members.
Key Responsibilities
- Handle customer inquiries and resolve issues in a timely and professional manner.
- Escalate complex issues to senior team members for further assistance.
- Collaborate with cross-functional teams to ensure effective communication and issue resolution.
- Stay up-to-date with system information, changes, and updates to provide accurate information to customers.
- Meet and exceed service level agreements and key performance indicators (KPIs).
- Support the development and implementation of process documentation and quality assurance initiatives.
- Comply with company policies and procedures, including data protection and confidentiality.
Requirements
- At least 2 years of contact centre experience.
- Inbound and outbound customer service experience.
- Experience working under pressure and meeting deadlines.
- C1 English Level.
- Salesforce and SAP knowledge (desirable).
What We Offer
- A competitive annual performance bonus (subject to eligibility).
- A range of benefits, including diverse health plans, work-life balance initiatives, transportation support, and a flexible holiday plan with additional incentives.
- Opportunities for career growth and professional development, including online learning platforms and personalized growth programs.
- A collaborative and inclusive work environment that values diversity and promotes continuous improvement.
Why Join British American Tobacco?
We are a global leader in the tobacco industry, committed to reducing the health impact of our products and creating a better future for our customers and employees. We offer a dynamic and supportive work environment, with opportunities for growth and development. Join us and become a part of a team that is shaping the future of our industry.
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